Summary
Overview
Work History
Education
Skills
Timeline
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CLAUDIA A FLORES

Alsip,IL

Summary

Administrative Professional and Military Veteran with 11+ years of proven experience in the United States Marine Corps and Law Firms in Chicago. Possess a comprehensive background in executive support, administrative functions, and program management derived from conducting office and program administrative coordination. Facilitated complex, deadline-driven operations effectively, adjusted to changing organizational priorities, and performed successfully with minimal to no supervision. Accomplished measurable results while leading teams of 10 in a dynamic, fast - paced environment. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Lean Six Sigma Yellow Belt Certification.

Overview

12
12
years of professional experience

Work History

High volume intake Coordinator

Ankin Law
03.2023 - Current
  • High volume intake Coordinator screening inbound leads via calls and emails
  • Prepare contracts for inbound clients
  • Create electronic and physical files
  • Schedule appointments for incoming and new clients

Legal assistant

Rusin & Maciorowski, Ltd
06.2022 - 03.2023
  • Legal assistant to several defense attorneys.
  • Responsible for transcribing dictations accordingly and sending out legal correspondence to clients and involved parties as well as upkeeping physical and electronic client files
  • File Motions and legal documents via CompFile and request petitioners’ records

Head of the intake department

LEONARD LAW GROUP
02.2019 - 05.2022
  • Preformed as the head of the intake department retaining on average 60-70 cases a month
  • Drafted and sent retainer documents to inbound clients, set up insurance claims, and opened electronic and physical files. Track, calculate expenses and specials and request checks.
  • Served as a legal assistant to a worker’s compensation and personal injury attorney
  • Experienced in assembling evidence, research, drafting legal documents, and preparing settlement documents
  • Managed and assisted an average of 125 injury cases and maintain both physical and electronic files
  • Maintain and update attorney’s calendar, schedule meetings, court dates, and depositions

Executive Assistant & Operations Specialist

UNITED STATES MARINE CORPS
06.2013 - 08.2018
  • Performed as an Executive Assistant, demonstrating initiative, exercising good judgment, and handling highly sensitive information appropriately
  • Proofread and edited confidential internal and external official correspondence and documents for a high-level executive; completed various administrative duties such as documenting/typing, photocopying, faxing, and mailing to facilitate the daily operation of the office
  • Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities, planning the logistical coordination and communicating event details in advance
  • Managed a conference room and auditorium calendar for the use of 4,220 military personnel, ensuring the proper scheduling and usage of the facilities; maintained a clean, organized, and presentable workspace at all times
  • Managed short and long-term events for the organization, ensuring all relevant reports were submitted on time; provided training and operational briefs to all staff members in a fast-paced environment to increase operational productivity
  • Supervised, mentored, and trained 20 personnel to improve team capabilities; provided training and operational briefs to all staff members on a continual basis
  • Compiled and condensed monthly reports from 7 subordinate units for timely submission to senior leadership
  • Planned and executed mandatory physical training events for 900 military personnel, organizing and communicating with staff members to successfully accomplish this critical requirement
  • Organized and maintained a filing system for correspondence according to Marine Corps policies and procedures

Education

BBA - Business Administration

National University
La Jolla, CA
07-2025

Skills

  • Microsoft Office, Excel, Word, PowerPoint
  • Bilingual (Spanish)
  • Leadership/Employee Relations
  • Event Planning/Coordinating
  • On Boarding
  • Multitasking
  • Client Relations/communication
  • Reporting
  • Program Management
  • Filing/Record keeping
  • Problem Solving
  • Data Entry
  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Customer service
  • Multitasking and organization
  • Microsoft office
  • Relationship building
  • Data entry
  • Phone and email etiquette
  • Team leadership
  • Workflow optimization
  • Performance improvement
  • Documentation and control
  • Administration and operations
  • Customer service management
  • Scheduling and calendar management
  • Documentation and recordkeeping
  • Event coordination
  • Staff management
  • Staff training
  • Leadership and change management
  • Budget administration
  • Operations management
  • Scheduling
  • Schedule coordination
  • Project management
  • Report preparation
  • Travel coordination
  • Problem-solving abilities
  • Organizational skills
  • Team collaboration
  • Team management
  • Team building

Timeline

High volume intake Coordinator

Ankin Law
03.2023 - Current

Legal assistant

Rusin & Maciorowski, Ltd
06.2022 - 03.2023

Head of the intake department

LEONARD LAW GROUP
02.2019 - 05.2022

Executive Assistant & Operations Specialist

UNITED STATES MARINE CORPS
06.2013 - 08.2018

BBA - Business Administration

National University

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