Claudia A Gonzales
Laporte,TX
Summary
To obtain a position that will utilize my talent and experience and challenge me to learn new and valuable skills that will enhance the knowledge of the industry to provide an indispensable contribution to the company.
Overview
17
17
years of professional experience
Work History
Hair Salon Manager
The Orlando Salon
10.2021 - Current
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Patient Coordinator
My Eye Lab
03.2021 - 10.2021
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Housekeeper
IQS Inc
01.2015 - 01.2018
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Customer service , interacted with guest.
Receptionist
Juniors Drywall
02.2012 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Caregiver/Receptionist
Pasadena Learning Center
01.2008 - 01.2010
- Assisting with managing daycare operations, answering phone calls/ taking payments.
- Assisted with caring to kids ages 6 months - 12 years, following daily planner- feeding, changing, playing, basic learning.
- Perform light housekeeping duties to maintain cleanliness standards according to regulations.
Education
High School Diploma -
Milby High School
Houston, TX05.2008
Register Dental Assistant -
Lone Star College
Houston, TX06.2016
Skills
- Scheduling
- Greeting and Seating Clients
- Punctual and Reliable
- Attention to Detail
- Payment Processing
- Positive and professional
- Customer Service
- Time Management
- Organization skills
- Telephone skills
- Ability to work well with others
- Multitasker
References
Available upon request.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Hair Salon Manager
The Orlando Salon
10.2021 - Current
Patient Coordinator
My Eye Lab
03.2021 - 10.2021
Housekeeper
IQS Inc
01.2015 - 01.2018
Receptionist
Juniors Drywall
02.2012 - 12.2016
Caregiver/Receptionist
Pasadena Learning Center
01.2008 - 01.2010
High School Diploma -
Milby High School
Register Dental Assistant -
Lone Star College
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