Claudia Aguilera
Grand Prairie,TX
Summary
District Manager with over six years of experience leading multiple store locations, recognized for exceptional growth in employee retention and turnover reduction. Adept at balancing district management responsibilities, strategic planning, and organizational skills. Aiming to contribute to an organization that is deeply invested in its people, fostering an environment of growth and development. Seeking to continue advancing individual skills and gaining knowledge while driving impactful results and contributing to the company’s long-term success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Retail District Manager
Prime Communications
06.2022 - Current
- Proven leadership in one district paved the way for an opportunity to develop and execute sales strategies and oversee strategic planning in a larger, more complex district.
- Established regular accountability measures and daily operational cadences, driving the district from a bottom-performing status to consistently exceeding company averages in operational excellence.
- Leveraged KPIs to drive data-driven decisions, instituting district-wide calls, training programs, and accountability measures. Successfully elevated the district’s performance metric from 10%, below the company goal of 15%, to 20%, surpassing expectations.
- Oversaw a team of over 40 members and achieved a 20% reduction in turnover by effectively implementing organizational change initiatives.
- Participated in a voluntary committee, fostering extensive interdepartmental communication and strengthening relationships with key stakeholders across the company.
Store Manager
Prime Communications
09.2018 - 06.2022
- Revitalized a struggling store previously showing -30% year-over-year performance, leading it to achieve six consecutive months of positive sales growth.
- Exceeded sales targets consistently, achieving recognition as top-performing store within company.
- Recruited, trained, and mentored a dedicated team of sales associates, cultivating a customer-centric culture. Enhanced their conflict management skills with customers, demonstrating strong leadership and a commitment to growing a high-performing sales team.
- Excelled in operations management, maintaining minimal inventory and shrinkage levels through meticulous oversight and strategic practices, while ensuring strict compliance with AT&T's merchandising regimen.
Head Trainer
Apostrophe D Restaurants
03.2013 - 09.2018
- Recognized for maintaining in-depth knowledge of restaurant's menu, specials, and beverage offerings.
- Trained and onboarded new servers, ensuring they acquired necessary skills and knowledge to excel in their roles.
- Developed comprehensive training materials, including manuals and hands-on exercises, to enhance training process.
- Monitored server performance, provided constructive feedback, and implemented improvement plans when needed.
- Collaborated with management to implement service standards and ensure consistent quality across all shifts.
Skills
- Leadership and Team Management
- Operational Excellence
- Cost Control
- Customer Satisfaction
- Employee Coaching
- Data Analysis and Key Performance Indicators
- Conflict Management
- Outstanding Organizational Ability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Retail District Manager
Prime Communications
06.2022 - Current
Bachelor of Arts - Data Analytics And Project Management
Arizona State University
05.2022 - Current
Store Manager
Prime Communications
09.2018 - 06.2022
Head Trainer
Apostrophe D Restaurants
03.2013 - 09.2018
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