Claudia Aguilera

Work History

Prime Communications

06.2022 - Current

Successfully managed district comprising 8 stores, responsible for achieving and exceeding sales targets and profitability goals.
Led and motivated team of 40 employees, including store managers and staff, fostering positive and collaborative work environment.
Implemented effective performance management strategies, leading to improved employee engagement, development, and retention rates.
Developed and executed district-wide training programs to enhance product knowledge, customer service, and operational efficiency.
Oversaw inventory management, ensuring adequate stock levels to meet customer demand while minimizing stockouts and overstocks.
Conducted regular store visits to monitor operations, provide feedback, and ensure adherence to company standards and policies.
Utilized data analytics and key performance indicators (KPIs) to assess store performance and identify areas for improvement.

Prime Communications

09.2018 - 06.2022

Provided opportunity to grow struggling store consistently finishing at -30% YOY. Store completed six consecutive months with positive growth
Demonstrated exceptional leadership and operational skills in managing high-volume retail store.
Exceeded sales targets consistently, achieving recognition as top-performing store within company.
Recruited, trained, and mentored team of dedicated sales associates, fostering customer-centric culture.
Implemented visual merchandising strategies that enhanced store's appearance and increased customer interest.
Coordinated promotional events and marketing campaigns, resulting in increased foot traffic and sales.
Maintained high level of customer satisfaction through personalized service and prompt issue resolution.
2021 Elevate Program graduate (District Manager Development Program)

Apostrophe D Restaurants

03.2013 - 09.2018

Demonstrated exemplary service as server, consistently delivering prompt and attentive customer care.
Recognized for maintaining in-depth knowledge of restaurant's menu, specials, and beverage offerings.
Promoted to Head Trainer for outstanding leadership and exceptional training abilities.
Trained and onboarded new servers, ensuring they acquired necessary skills and knowledge to excel in their roles.
Developed comprehensive training materials, including manuals and hands-on exercises, to enhance training process.
Conducted regular training sessions, fostering positive and cohesive team environment.
Monitored server performance, provided constructive feedback, and implemented improvement plans when needed.
Collaborated with management to implement service standards and ensure consistent quality across all shifts.
Acted as liaison between front-of-house team and management, addressing employee concerns and relaying feedback effectively.