Claudia Allen

Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.

• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Grew business by 20% in 2023
• Managed over 30 incoming phone calls and emails on daily bases
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.

• Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
• Provided counseling to students with spiritual and personal issues and maintained relationships with students.
• Facilitated small group discussions during Bible study sessions, fostering deeper understanding of religious texts among participants.
• Established safe spaces during gatherings for open dialogue about faith-related questions or concerns among young people.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Collaborated well with other food runners to deliver orders accurately.
• Delivered correct food items to tables according to order documentation.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Acted as liaison between kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.