Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Alvarez

Virginia Beach,VA

Summary

Outgoing, hardworking, and dedicated Property Manager accustomed to working with residents, providing quality customer service to residents & vendors, and promoting my team within. Bringing 9+ years of related experience to provide smooth operations.

Overview

11
11
years of professional experience

Work History

Property Manager

The Breeden Company
Virginia Beach, VA
10.2017 - Current
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Compiled and conveyed operational and financial data to regional manager.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Handled resident complaints and expedited maintenance requests.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Prepared detailed budgets and financial reports for properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Leasing Agent

WHH Trice
Norfolk, VA
02.2015 - 10.2017
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Processed applications by conducting background checks and verifying references.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Participated in community events related to leasing activities or tenant relations.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Analyzed market trends to determine competitive rents for each unit type.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted periodic inspections of units to ensure compliance with lease terms.
  • Inspected vacant units and ensured they were ready for showings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Manager

Coastal Edge Surf Shop
Virginia Beach, VA
08.2012 - 01.2015
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Kempsville High School
Virginia Beach, VA
06.2014

Skills

  • Property Management
  • Tenant Relations
  • Customer Service-Focused
  • Lease Renewals
  • Financial Budgeting and Reporting
  • Skilled Multi-Tasker
  • Knowledge of Leasing and Market Conditions

Timeline

Property Manager

The Breeden Company
10.2017 - Current

Leasing Agent

WHH Trice
02.2015 - 10.2017

Assistant Manager

Coastal Edge Surf Shop
08.2012 - 01.2015

High School Diploma -

Kempsville High School

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Claudia Alvarez