Claudia Alvarez

• Investigated and resolved discrepancies on customer accounts in a timely manner.
• Retrieved aging reports on a regular basis to identify overdue accounts.
• Reconciled customer accounts daily by verifying balances against collection records.
• Researched and responded to requests for copies of invoices or other documentation related to Accounts Receivable activities.
• Communicated regularly with customers regarding account inquiries.
• Recorded debit, credit and account transactions in computer database.
• Worked collaboratively with payroll department to resolve client billing issues.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Monitored client accounts payable to confirm payments are current.
• Ensured timely follow-up on delinquent account balances, as well as taking necessary action when required.
• Verified and transmitted weekly client invoices for payment.
• Provided patrons scheduled statements and as needed.
• Checked postings for correctness, accuracy and proper coding.
• Completed and furnished tax form to clients when requested.
• Received checks and prepared for shipping to Factoring Service.
• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
• Monitored customer credit limits to ensure compliance with company policies.
• Completed day-to-day duties accurately and efficiently.

Compliance Specialist

• Investigated reported and identified compliance issues against accepted standards.
• Evaluated applications and associated documentation to determine eligibility.
• Conducted audits to foster ongoing compliance with federal and state regulations.
• Verified documentation against compliance standards and communicated deficiencies to resolve issues.
• Provided guidance to staff on regulatory requirements, policies, and procedures.
• Maintained detailed database of compliance data, activities and actions taken.
• Established internal controls and processes to support compliance requirements.
• Planned and executed compliance audits to check company policies, procedures and controls.
• Analyzed data from multiple sources to systematically document work and results.
• Followed up with licensees to verify adherence to requirements.
• Followed proper protocols for reporting suspected violations to internal personnel.
• Maintained compliance frameworks, policies and documentation to support audits.
• Enforced regulatory policies and procedures across different teams and programs.
• Assisted in developing strategies for improving overall compliance performance.
• Reviewed records in cases of potential liability and determined compliance actions.
• Facilitated required documentation upon request in a timely manner.
• Maintained accurate records of all activities related to compliance monitoring.
• Adhered to federal and state regulatory requirements by performing quality control reviews of files.
• Established working relationships with clients.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by clients for providing exceptional customer service.
• Maintained updated knowledge through continuing education and training for Federal and State Regulations.
• Developed systems to track and monitor compliance with regulatory requirements and internal policies.
• Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.