Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Personal Information
Languages
Timeline
Generic

Claudia Alvarez

Fresno,CA

Summary

Healthcare professional with extensive experience in patient access roles. Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in Enrollment Specialist role.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Access Representative

United Health Centers
04.2021 - Current
  • Acted as first point of contact and set appointments for patients.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Production Manager

Goodwill Industries
12.2018 - 09.2020
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Delivered direct feedback to senior management regarding project visibility and status.

Assistant Manager

Vineyard Apartments
08.2019 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Food and Beverage Attendant

Homewood Suites by Hilton
02.2018 - 04.2019
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Customer Service Rep

Amazon
08.2016 - 01.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Associate

Home Goods
08.2016 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Customer Service Rep

Alorica
01.2015 - 01.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Faststrip Gas Station
01.2014 - 01.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Jewelry Associate

Walmart Super Center
01.2013 - 01.2014
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Contributed to the development of visual merchandising strategies that showcased products effectively while adhering to brand guidelines.
  • Accommodated customers by recommending bridal jewelry suited to individual tastes and budgets.

Secretary

Red's Auto Body
01.2009 - 01.2012


  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Receptionist

Cklass International
01.2007 - 01.2009
  • Interacted with customer to provide information in response about products and services
  • Answered an average of one hundred and fifty calls in a day as I was in charge of the call center
  • Kept track of the returns that were brought to the store
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.

Housekeeper

House Keepers Inc
01.2005 - 01.2007


  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Certification in Dental Assistant -

UEI College
Fresno, CA
01.2015

High school diploma -

Central High School East Campus
Fresno, CA
06.2006

Skills

  • Active listening
  • Critical thinking
  • Staff training
  • Problem resolution
  • De-escalation techniques
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Scheduling
  • Appointment scheduling
  • Order processing
  • Team development
  • Administrative support
  • Customer relationship management (CRM)

Accomplishments

Improved patient satisfaction

Trained new hires

Handled complex cases

Boosted production efficiency

Ensured quality control

Recognized for leadership

Optimized communication

Certification

Non-CDL Class C

Assessments

  • Customer focus & orientation, Highly Proficient, 06/01/20
  • Delivery Driver, Highly Proficient, 06/01/20
  • Data entry: Accuracy, Highly Proficient, 06/01/20
  • Warehouse associate, Proficient, 06/01/20
  • Work style: Conscientiousness, Expert, 06/01/20
  • Retail customer service, Proficient, 12/01/20
  • Cashier skills, Highly Proficient, 12/01/20
  • Customer service, Proficient, 01/01/21

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

United Health Centers
04.2021 - Current

Assistant Manager

Vineyard Apartments
08.2019 - 04.2020

Production Manager

Goodwill Industries
12.2018 - 09.2020

Food and Beverage Attendant

Homewood Suites by Hilton
02.2018 - 04.2019

Customer Service Rep

Amazon
08.2016 - 01.2018

Customer Service Associate

Home Goods
08.2016 - 01.2017

Customer Service Rep

Alorica
01.2015 - 01.2016

Cashier

Faststrip Gas Station
01.2014 - 01.2015

Jewelry Associate

Walmart Super Center
01.2013 - 01.2014

Secretary

Red's Auto Body
01.2009 - 01.2012

Receptionist

Cklass International
01.2007 - 01.2009

Housekeeper

House Keepers Inc
01.2005 - 01.2007

High school diploma -

Central High School East Campus

Certification in Dental Assistant -

UEI College
Claudia Alvarez