Claudia A Magallanes

Territory Account Manager

Established new business relationships and expanded existing business partnerships promoting the full portfolio of Canon Document Technology Solutions to clients throughout South Florida.

Enhanced rapport and credibility with customers and prospects emphasizing transparency and delivery.

Promoted the Business Solutions Value Proposition and increased Sales Revenue.

• Performed administrative tasks such as filing documents, answering phone calls and emails.
• Identified new potential markets and developed plans for targeting them.
• Implemented processes for cross-selling products or services based on customer needs.
• Generated sales proposals.
• Consistently maintained and grew revenue and profit margins.
• Educated customers on product features and use to provide optimal service.
• Prospected, identified and cultivated relationships with contacts to n].promote product lines and solutions.
• Created sales opportunities through cold-calling and other promotional activities.
• Supported sales team members to drive growth and development.
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• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Recruited and trained new employees to meet job requirements.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Assigned work and monitored performance of project personnel.
• Analyzed business performance data and forecasted business results for upper management.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.
• Welcomed large volume of guests and improved overall customer service.
• Delegated work to staff, setting priorities and goals.
• Managed tasks and responsibilities for front office employees when the team was understaffed.
• Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.

• Strategically implemented marketing programs, efforts, and events within an assigned country.
• Created and maintained strong connectivity, consumer allegiance, and trust by conducting personable and meaningful marketing and sales.
• Established relationships with key decision makers in various global markets.
• Developed proposals, slides, analysis and oral presentations.
• Garnered distinguished award in public relations.

Garnered distinguished award in public relations.

• Created presentations and proposals to demonstrate product features and benefits to prospective customers.
• Provided timely feedback on marketing campaigns and promotions results across different regions.