Claudia Anderson
San Diego,CA
Summary
Dynamic and results-driven professional with 21+ years of experience in sales, customer service, and team leadership in the wireless industry. Proven ability to drive revenue growth, resolve customer challenges, and lead teams to exceed performance targets. Bilingual in English and Spanish, with expertise in Wireless, Telco, TV, Internet services, sales strategies, and customer satisfaction.
Overview
27
27
years of professional experience
Work History
CENTRALIZED SUPPORT DESK MANAGER
AT&T
San Diego, CA
03.2020 - Current
- Manage online chats to support agents with manager assistance and handle escalations effectively
- Utilized multiple company systems daily, multitasking efficiently to address and fulfill customer needs
- Executed strategic decisions during managerial takeover calls to address customer escalations and safeguard business reputation
- Collaborates with sales, network, operations, and affiliates to develop customer specific action plans to address service issues and or billing escalations
Sales and Service Representative
AT&T
San Diego, CA
10.2003 - 03.2020
- Efficiently multitask across various platforms to resolve customer services, billing, and technical inquiries
- Build customer loyalty by effectively promoting wireless products, services, and upgrades.
- Serve as the customer’s advocate by handling complaints and clearing customer problems regarding service, billing, and advertising complaints, etc. Work as a part of the team, in alignment with monthly plans to profitably increase revenues by selling products and services to new and existing customers
- Communicate with other departments to refer customer requests, inquiries, and complaints
AIRLINE RESERVATIONS CALL CENTER
US Airways
San Diego, CA
10.1997 - 10.2003
- Responding to client inquiries regarding flight arrival and departure times
- Searching for available flights based on the customer's travel dates, departure and arrival airports, and preferred times
- Explaining various fare types, including baggage allowances and any additional fees associated with each option
- Assisting customers with modifying or canceling their existing reservations
- Greeting passengers, addressing inquiries about flights, airports, and services, and providing assistance to passengers with special needs
- Assisting passengers with checking their baggage and ensuring all luggage is properly loaded onto the aircraft
Education
Associate Of Arts - Business Office Technology
Grossmont College
La Mesa, CAAssociate Of Arts - Travel Tourism
Travel University
San Diego, CASkills
- Managing multiple tasks simultaneously
- Customer-focused
- Resolving challenges
- Microsoft Office applications
- Excel
- PowerPoint
Awards
- AT&T Top Sellers Award, 2008, 2010, 2014, 2016
- AT&T U-verse Broadband Trainer
- AT&T Certification Nominated for exceptional performance in managing the most customer order forms
Timeline
CENTRALIZED SUPPORT DESK MANAGER
AT&T
03.2020 - Current
Sales and Service Representative
AT&T
10.2003 - 03.2020
AIRLINE RESERVATIONS CALL CENTER
US Airways
10.1997 - 10.2003
Associate Of Arts - Business Office Technology
Grossmont College
Associate Of Arts - Travel Tourism
Travel University