CLAUDIA ANTUNEZ

• Quote customers and agents with the most competitive rates
  Negotiate with co-loader and steamship Lines
  Close bills of lading
  Print all Necessary Documents
  Provide Warehouse with loading docs
  Perform Export Clearance
  Send Pre-advises
  Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
  Responsible for timely update of milestones
  As a contingency to Customer Service, the Operations Coordinator will contact customers with exceptions to advise shipment status or to obtain shipment information in a professional manner
  Assists the day-to-day operations of the export department to ensure that customer requirements are met
  Ensure that file contains all necessary document copies in proper sequence
  Billing
  Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints
  Trace shipment through transit points up to final destination and advice customer service as needed
  Ensures that highest level of data quality and integrity by processing shipment accurately
  Other duties as assigned by management

Supervise the import/export process, and ensures compliance with U.S. and foreign government laws
and regulations. Expedites the flow of traffic to/from foreign destinations, including customs documentation and transportation. Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner. May negotiate with clients or handle issues with customs officials.

Delivery best in class customer service to our customers at all times.

Interact with our customers in arranging their international shipments, pro-actively monitor

Shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes. Ensure all customers standard operating procedures are followed
Ensure timely delivery of freight to customers

Schedule delivery appointments for all available loads based on the last free day to prevent per diem/demurrage fees. Check the customs status with steamship lines on all in bond moves.

Track, trace, and troubleshoot all loads that have not arrived into the yard. Communicate with DSL-DM or driver if necessary and contact customer to reschedule delivery if needed in order to prevent service failure. Check out gates and availability from the previous day and notify customers of any pending container holds. Answer incoming customer phone calls and e-mails. See that any special needs or problems are communicated to the Operations Staff to ensure proper fulfillment. Discuss customer needs or problems with VP of Operations.

Update customer data, freight bills and spread sheets to ensure containers are scheduled for pickup and delivery to ensure on time deliveries. Verifying that all charges are guaranteed and collectable.