Leodan Pita
1130 W 30th St Hialeah ,FL
Summary
Proven leader with extensive experience at Wendys, adept in staff management and customer relations. Excelled in enhancing service quality and financial accuracy, achieving significant improvements in customer satisfaction and loyalty. Skilled in multitasking and problem-solving, I foster teamwork and drive sales growth through effective staff training and development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Wendys
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Barber
Self Employed
03.2019 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Miami Dade College
Miami, FLSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Recruiting and interviewing
- Sales Growth
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
Timeline
Barber
Self Employed
03.2019 - Current
Assistant Manager
Wendys
Miami Dade College
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