Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Driver
RCNL LLC
San Antonio, TX
03.2022 - 01.2024
Received daily delivery instructions and route assignments from dispatch.
Ensured accurate completion of all paperwork associated with deliveries.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Adhered to all applicable traffic laws while driving delivery vehicle.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Provided excellent customer service by answering inquiries about products or services being delivered.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Assisted warehouse personnel in packing orders when necessary.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Online Personal Shopper
Walmart
San Antonio, TX
02.2020 - 03.2022
Assisted in selecting items according to customer preferences.
Created personalized shopping experiences for each customer.
Developed strategies to increase sales and improve customer experience.
Maintained accurate records of orders, returns, exchanges and payments.
Reconciled discrepancies between inventory levels and purchase orders.
Analyzed consumer feedback data to understand customer needs better.
Monitored competitor activities and pricing models.
Designed special promotions for clients as part of loyalty programs.
Front End Associate
Ross Dress for Less
San Antonio, TX
06.2019 - 02.2020
Processed customer transactions and provided excellent customer service.
Assisted in organizing merchandise displays on the sales floor.
Provided product knowledge to customers as needed.
Answered incoming calls promptly, providing accurate information about products and services.
Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Stocked shelves with new inventory according to established guidelines.
Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
Demonstrated strong problem solving skills when handling customer complaints or inquiries.