Claudia Arthur-Gyamfi
Herndon,United States
Summary
I am a detail oriented, and organized individual with extensive experience in customer service in a professional work environment. I am seeking to obtain a position where experience, education and communication skills can be utilized. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Office Services Representative
Canon Business Process Services
09.2022 - Current
- Streamlined office operations by implementing efficient filing and documentation systems.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed office supplies inventory, ensuring timely restocking to maintain seamless operations.
- Reduced operational costs with effective budgeting and resource allocation strategies.
- Facilitated smooth communication between departments through proficient use of various software platforms.
- Distributed incoming mail from shipments, couriers and postal delivery to departments within organization.
Medical Transportation Driver
Radiology Service Of Northern VA
09.2020 - 12.2023
- Transporting medication and medical supplies to a pharmacist
- Inspecting your delivery vehicle for any maintenance needs, reporting mechanical issues, maintaining a clean and organized vehicle, driving to designated locations, unloading and loading cargo, and obtaining a signature to confirm delivery of their products
- Inventory management, the compilation of prescription orders, and maintenance of accurate delivery logs.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
Warehouse Technician
ITRenew
01.2020 - 06.2020
- Prepare the distribution of parts for work/field orders
- Distribute and receive flow meters; perform repairs, as needed
- Provide uniform control for employees; and maintain records
- Research equipment parts, materials, tools, and supplies; order parts; obtain quotes for parts and negotiate prices
- Refer quotes in excess of budget limits to supervisor
- Receive and record part deliveries; distribute parts, as needed or requested; maintain parts inventory and makes returns, as needed.
- Improved warehouse efficiency by implementing an effective inventory management system.
- Reduced shipment errors through meticulous attention to detail and accurate data entry.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
City Carrier
United States Postal Service
03.2019 - 07.2019
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area
- Maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area
- Maintains the proper distribution.
- Distributed mail on foot to residences and businesses,
- Improved mail delivery efficiency by implementing route optimization strategies.
- Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
Delivery Driver
Ceiba Software
08.2019 - 01.2019
- Loading, transporting, and delivering items to clients or businesses
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Arranging regular cleaning and maintenance services for the vehicle
- Planning each route based on road and traffic conditions.
Civil Servant
09.2018 - 01.2019
- Maintains the proper distribution
- Processing of incoming mail and proper stock of mailing supplies
- Inserting documents or promotional material in envelopes
- Weighing envelopes and applying the correct stamp
- Contacting courier services to take shipments and so on.
Arbor Contract Carpet
02.2018 - 09.2018
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Maintaining a clean and sanitary kitchen area
- Making beds and changing linens
- Washing windows
- Vacuuming and cleaning carpets and rugs.
Associate
07.2017 - 02.2018
- Prepares orders by processing requests and supply orders
- Pulling materials to prepare for customers
- Packing boxes while placing orders in delivery area
- Perform picking and filling orders from stock, shipping orders, organizing and retrieving stock in the warehouse.
Teacher
People Inc.
05.2012 - 08.2017
- Plan individual and group age-appropriate activities to actively engage children and encourage social, cognitive and emotional growth
- Maintain frequent communications with parents through informal discussions, progress reports, and parent-teacher conferences
- Ensure all center policies and state regulations are met
- Ensure a healthy classroom environment-including maintaining appropriate hygiene and cleanliness standards and safety and security of children.
Administrative Intern
PUBLIC
01.2011 - 08.2012
- Assist in preparation of monthly payroll
- Prepare, compile and sort documents for data entry
- Review source documents for accuracy
- Verify data and correct information where necessary
- Obtain further information for incomplete documents
- Update data and delete unnecessary files
- Combine and rearrange data from source documents where required
- Transcribe information into required electronic formats
- Maintain log books and records of activities and tasks.
Education
High School Diploma -
Centreville High School
ITT Technical Institute-Norfolk
Skills
- Budgeting
- Conferences
- Customer relations
- Customer service
- Data entry
- Delivery
- Driving
- English
- File management
- Inventory management
- Documentation Review
- Telephone Inquiries
Timeline
Office Services Representative
Canon Business Process Services
09.2022 - Current
Medical Transportation Driver
Radiology Service Of Northern VA
09.2020 - 12.2023
Warehouse Technician
ITRenew
01.2020 - 06.2020
Delivery Driver
Ceiba Software
08.2019 - 01.2019
City Carrier
United States Postal Service
03.2019 - 07.2019
Civil Servant
09.2018 - 01.2019
Arbor Contract Carpet
02.2018 - 09.2018
Associate
07.2017 - 02.2018
Teacher
People Inc.
05.2012 - 08.2017
Administrative Intern
PUBLIC
01.2011 - 08.2012
High School Diploma -
Centreville High School
ITT Technical Institute-Norfolk
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