Claudia Asatrian
Sales Manager, Restaurant Manager & Event Coordinator, Realtor
West Hollywood,CA
Summary
Proven Realtor with a track record of leveraging property marketing and negotiation skills to exceed sales targets at Westside Estate Management. Skilled in fostering client relationships and staff management, I've successfully increased property visibility and client satisfaction. My approach combines strategic marketing with exceptional service, driving results and fostering growth.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Realtor
Westside Estate Management
Beverly Hills, CA
01.2020 - Current
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Maintained connections with clients to encourage repeat business and referrals.
House Manager
Federico Pignatelli
Beverly Hills, CA
01.2015 - 02.2020
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
- Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Client Relations and Studio Cafe Manager
Art and Fashion Group and Pier 59 Studios
New York, NY
08.2001 - 01.2015
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and rentals.
- Created policies and procedures for company and delivered company-wide training to employees.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Implemented quality control measures to ensure consistent delivery of high-quality work across all projects.
- Negotiated vendor and supplier contracts to secure optimal rates for studio services.
- Implemented marketing strategies to promote studio to potential clients.
- Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
- Identified opportunities for growth by analyzing market trends and competitor offerings.
- Kept accurate budgets with all expenses tracked and accounted for.
- Monitored project progress closely, addressing potential issues promptly to minimize delays or cost overruns.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
- Served as liaison between creative teams and clients, facilitating clear communication channels to achieve desired results efficiently.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Assisted in recruiting top talent to join the company''s roster of skilled professionals, positioning the organization for continued success within its niche market sector.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Collaborated on special event planning for the café such as themed nights or holiday promotions.
- Coordinated with catering staff to deliver food services for special events and functions.
Sales Associate
Nordstrom
Westwood, CA
07.1997 - 08.2001
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Skills
House showings
Education
2 Year Associate - Business Management
Santa Monica Community College
Santa Monica 08.1998 - 05.2000
Languages
Italian
Professional Working
Armenian
Native or Bilingual
Russian
Professional Working
English
Full Professional
Timeline
Realtor
Westside Estate Management
01.2020 - Current
House Manager
Federico Pignatelli
01.2015 - 02.2020
Client Relations and Studio Cafe Manager
Art and Fashion Group and Pier 59 Studios
08.2001 - 01.2015
2 Year Associate - Business Management
Santa Monica Community College
08.1998 - 05.2000
Sales Associate
Nordstrom
07.1997 - 08.2001
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