Claudia Auriemma

Managing dealers accounts, to increase their sales and the revenue for the platform.

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

• Evaluated performance against goals and implemented appropriate development plans.
• Arranged and coordinated sales calls with prospective clients to generate $ in business for hotel.
• Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
• Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Attended and participated in conferences and trade shows to generate new leads, network and drive business.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

• Organized and updated databases, records and other information resources.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Created organized filing system to manage department documents.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.