Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Babbitt

Glendale,CA

Summary

Proven track record in enhancing customer loyalty and streamlining financial operations, demonstrated at Delray Lighting. Expert in Quick Books and Microsoft Excel, coupled with exceptional problem-solving abilities, led to significant improvements in cash flow management and customer satisfaction. Cultivated strong professional relationships, ensuring project success from inception to completion.

Overview

21
21
years of professional experience

Work History

Customer Service Representative /Senior Inside Sales Representative

Delray Lighting
09.2018 - Current
  • Work closely with sales agents, from the time a project is quoted to installation.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assist CEO with sales data reports

Accounting Assistant

Delray Lighting
01.2014 - 09.2018
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Shipping coordinator

Accounting Bookkeeper /Senior Payroll Officer

Santa Fe Finishing
05.2009 - 01.2014

Perform all financial activities, complete bank reconciliations, create invoices and collect on overdue accounts. Research and resolve billing and collection disputes. Manage payroll for 120 plus employees, interact with clients and vendors on a regular basis, while cultivating a strong professional relationships.

  • Accounts Receivable and Payable
  • Payroll / Time clock for 120 employees
  • Reconciliation of Accounts
  • Maintained and processed invoices, deposits, and money logs.
  • Improved cash flow management by closely monitoring accounts receivable and promptly following up on overdue invoices.

Customer Service / Accounting Assistant

D.L. & Co.
08.2007 - 04.2009
  • Processed orders in a timely manner
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted accounting with Accounts receivable / payables
  • Prepared reports for accounting / CEO
  • Shipping coordinator - domestic and international

Accounting Bookkeeper /Senior Payroll Officer

Santa Fe Finishing
02.2006 - 05.2007

Perform all financial activities, complete bank reconciliations, create invoices and collect on overdue accounts. Research and resolve billing and collection disputes. Manage payroll for 120 plus employees, interact with clients and vendors on a regular basis, while cultivating a strong professional relationships.


  • Accounts Receivable and Payable
  • Payroll / Time clock for 120 employees
  • Reconciliation of Accounts
  • Improved cash flow management by closely monitoring accounts receivable and promptly following up on overdue invoices.

Customer Service / Financial Accounting Assistant

Jejomi Designs
02.2004 - 02.2006
  • Prepared journal entries accurately, facilitating a smooth month-end close process.
  • Conducted thorough research on industry trends to enhance understanding of best practices within the financial accounting field.
  • Contributed to cash flow management efforts through diligent monitoring of account balances and proactively addressing potential issues.
  • Performed variance analyses on a regular basis to identify areas for cost reduction or revenue improvement opportunities.

Education

Millikan High School
Long Beach, CA

Some College (No Degree) -

Glendale Community College
Glendale, CA

IES Emerging Professionals Program
Culver City, CA

Skills

  • Microsoft Office (Word, Outlook, Excel)
  • Knowledge of SAP, PCMRP, AIMS and Quickbooks
  • Report Preparation
  • Multitasking Abilities
  • Time management abilities
  • Pricing Strategy
  • Problem-solving abilities
  • Computer Proficiency
  • Customer Relationship Management
  • Project Coordination and Management
  • Problem Resolution
  • Critical Thinking
  • Data Collection
  • Follow-up skills
  • Documentation
  • Professional telephone demeanor
  • 60 WPM

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative /Senior Inside Sales Representative

Delray Lighting
09.2018 - Current

Accounting Assistant

Delray Lighting
01.2014 - 09.2018

Accounting Bookkeeper /Senior Payroll Officer

Santa Fe Finishing
05.2009 - 01.2014

Customer Service / Accounting Assistant

D.L. & Co.
08.2007 - 04.2009

Accounting Bookkeeper /Senior Payroll Officer

Santa Fe Finishing
02.2006 - 05.2007

Customer Service / Financial Accounting Assistant

Jejomi Designs
02.2004 - 02.2006

Millikan High School

Some College (No Degree) -

Glendale Community College

IES Emerging Professionals Program
Claudia Babbitt