CLAUDIA BAEZ-TERRA
Villa Rica
Summary
Recognized for strong leadership capabilities, including mentoring, initiative, motivation, effective communication, and advanced organizational skills. I consistently drive team performance and ensure daily operational efficiency. Committed to continuous personal and professional development, I approach workplace challenges as opportunities for growth and learning.
Overview
19
19
years of professional experience
Work History
Operations Supervisor – Dock & Dispatch Operations
FedEx Freight - NWA
Smyrna
06.2024 - Current
- Lead, manage, educate, and develop my team in all procedures and policies, focusing on retention and growth.
- Managed main dock stand, directing outbound operations and optimizing door assignments for returning freight drivers.
Allocated work tasks to dock employees, evaluating individual strengths to enhance overall productivity.
Supported zone supervisors in ensuring compliance deadlines through efficient freight movement. - Supervise, direct, and communicate assignments and instructions clearly and concisely daily.
- Conduct pre-shifts and one-on-one meetings with my team.
- Build relationships and positive communications with all employees
- Ensure and oversee that all dock operations are carried out safely, rigorously, while following procedure.
- Handling and solving any problems that might arise in a timely manner, in order to facilitate operations.
- Monitor that all freight is identified, processed, and handled properly and accordingly
- Ensure cut time compliance
- Manage workload and budget hours according to volume to ensure cost efficiency
- Ensure all OS&D freight is handled accordingly, such as chem spills, shortages, overages, etc.
- Identify freight with incorrect weight, classification, billing, and/or any other discrepancies.
- Monitor, record, educate, and correct employees actively regarding unsafe practices and conditions.
- Record and perform corrective action when necessary.
- Monitor actual data on performance, and gather information for reporting accordingly.
- Supervise road drivers.
- Dispatch drivers on time and by gate times.
- Communicate with various terminals and central.
- Ensure all paperwork is in compliance prior to dispatching.
- Plan ahead and take necessary precautions to ensure all freight is dispatched in a timely manner.
- Adhered to company policy regarding timekeeping and attendance.
- Comply with all company laws, regulations, safety policies, and procedures.
Operations Supervisor of OS&D
FedEx Freight - NWA
Smyrna
08.2022 - 06.2024
- Lead, manage, educate, and develop my team in all OS&D processes and procedures.
- Supervise, direct, and communicate job assignments clearly and concisely daily.
- Conduct daily pre-shifts.
- Ensure and oversee that all OS&D is identified, processed, and handled properly and accordingly in order to be BRR compliant.
- Manage budget hours according to the volume of work to ensure cost efficiency.
- Ensure that my team and I are in compliance with protocols regarding OS&D, billing, and scheduling.
- Communicate with OS&D analysts regularly to ensure all is in compliance.
- Identify freight with incorrect weight, classification, billing, and/or any other discrepancies
- Monitor, record, educate, and correct employees actively regarding unsafe acts and conditions.
- Provide feedback and follow up with all employees.
- Perform corrective action when necessary.
- Monitor, analyze, and address cost-cutting opportunities, and improve efficiencies.
- Assist customers with any issues, rate quotes, claim information, setting appointments, and any other assistance they might need.
- Monitor actual data on performance and gather information for reporting accordingly.
- Build relationships and positive communication with all business partners to ensure customers' and company's service standards are met.
- Perform administrative functions and schedules.
- Comply with all company laws, regulations, policies, and procedures.
OS&D - Service Center Support
FedEx Freight - ATL
Atlanta
08.2021 - 08.2022
- Perform administrative and clerical functions, including maintaining files, copying, imaging, answering phones, data entry, and emails.
- Verify and complete all documentation and reports.
- Process shortages, overages, chemical spills, damages, and refusals.
- Provide information and assistance to customers (pick-up, delivery needs, problem resolutions, updating data for special handling requirements, selling services, and providing leads).
- Enter freight shipment information/status for shipments.
- Generate and correct freight bills, and assist other service centers with billing.
- Assist customers via phone and e-mail with all inquiries, including tracing shipments, tariff discrepancies, and billing/invoicing questions.
- Communicate sales, operations, service centers, and departments to ensure customer needs are met and to resolve issues.
- Comply with all applicable laws, regulations, policies, and procedures.
Freight Handler
FedEx Freight - ATL
Atlanta
04.2021 - 08.2021
- Transport freight to and from trailers.
- Operate the forklift, pallet jack, and hand truck.
- Verify freight documentation electronically and manually.
- Secure freight, and recoup/repair when necessary.
- Comply with applicable laws, regulations, policies, and procedures.
- Perform other duties as and when required.
Clerk - PSE Sales, Services, and Distribution Associate
United States Postal Service
Boca Raton
05.2019 - 04.2021
- Retail window/customer service (handle and process all purchases and shipping).
- Promote products and services.
- Solve customer service issues.
- Dock/Floor operations (load and unload trailers).
- Scan, handle, and sort all incoming trucks and shipments.
- Operate lifts, pallet jacks, and hand trucks.
- Follow company policy, protocols, and safety guidelines.
Administrative Assistant
International Institute of Education/JC's Beauty Salon
Margate
07.2011 - 05.2019
- Payroll and accounting.
- Manage vendors, inventory, and order products and supplies.
- Manage sales on Amazon and eBay.
- Shipping and labeling salon products.
- Receive and respond to emails promptly.
- Solve and follow up on customer service issues.
- Data entry, scheduling, and confirming appointments.
- Handle, respond to, and sort all correspondence.
- Opening and closing duties of the establishment.
Administrative Assistant
Alvaro Gimeno Turismo
Uruguay
03.2006 - 06.2011
- Logistics and data entry
- Supervise and manage 20 to 25 drivers and tour guides.
- Customer Service.
- Sales of flights, tours, and hotel reservations.
- Schedule and confirm pickups and drop-offs of all passengers.
- Train new staff.
- Receive and respond to calls, messages, and emails promptly.
- Manage vendors
- Resolve customer issues promptly and thoroughly.
Education
Business Administration -
Universidad del Trabajo del Uruguay
Maldonado, Uruguay01.2011
Proficiency in English -
Camelot Institute
Maldonado, Uruguay01.2007
Standard High School Diploma -
Instituto Habilitado de Hermanas Capuchinas
Maldonado, Uruguay01.2002
Skills
- Proficient in Microsoft Office Suite
- Typing 50-55 words per minute
- ACCOPS Programs
- Experience with Workday and UKG
- Strong computer skills
- Exceptional customer service
- Training and employee development
- Effective communication skills
- Analytical problem solving
- Administrative functions expertise
- Teamwork and collaboration
- Rapid learner
- Decisive decision making
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Supervisor – Dock & Dispatch Operations
FedEx Freight - NWA
06.2024 - Current
Operations Supervisor of OS&D
FedEx Freight - NWA
08.2022 - 06.2024
OS&D - Service Center Support
FedEx Freight - ATL
08.2021 - 08.2022
Freight Handler
FedEx Freight - ATL
04.2021 - 08.2021
Clerk - PSE Sales, Services, and Distribution Associate
United States Postal Service
05.2019 - 04.2021
Administrative Assistant
International Institute of Education/JC's Beauty Salon
07.2011 - 05.2019
Administrative Assistant
Alvaro Gimeno Turismo
03.2006 - 06.2011
Business Administration -
Universidad del Trabajo del Uruguay
Proficiency in English -
Camelot Institute
Standard High School Diploma -
Instituto Habilitado de Hermanas Capuchinas
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