Claudia Ballart
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
GreenStreet
11.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
VIP Hostess
The 40/40 Club
09.2022 - 10.2023
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
- Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
Sales Supervisor
Crabtree & Evelyn
01.2022 - 10.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Education
Bachelor of Arts - Art History, Criticism, And Conservation
Pratt Institute
Brooklyn, NYSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Hospitality service expertise
- Complex Problem-Solving
- Guest Relations Management
- Reservation Management
- Wine service
- Team Collaboration
- Memory retention
Timeline
Waitress
GreenStreet
11.2023 - 04.2024
VIP Hostess
The 40/40 Club
09.2022 - 10.2023
Sales Supervisor
Crabtree & Evelyn
01.2022 - 10.2022
Bachelor of Arts - Art History, Criticism, And Conservation
Pratt Institute
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