Claudia Barrios
Phoenix,AZ
Summary
I am an energetic and multilingual person with dynamic customer service skills, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Warehouse Worker
TJX Companies, Marshalls
05.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
Gap Distribution Center
02.2019 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
- Consistently lifted materials weighing as much as 50 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Housekeeping Supervisor
The Service Companies
07.2008 - 04.2013
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Housekeeping Room Attendant
The Service Companies
12.2006 - 01.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Flight Attendant
TACA International Airlines
02.2004 - 08.2006
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Vendor Assistant
Siemens Medical Solutions
01.2000 - 12.2003
- Visit doctors and hospitals to offer the products, trying to get their expectations
- Responsible for answering calls in the Medical department
- Prepare offers to the Medical Department in hospitals and clinics.
- Customer service
Education
High School Diploma -
Colegio La Asuncion
El Salvador11-1995
Skills
- Work under Pressure
- Self-motivated and disciplined
- Responsible
- Excellent Customer Service
- Bilingual
- Microsoft Office experience
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Warehouse Worker
TJX Companies, Marshalls
05.2022 - Current
Warehouse Worker
Gap Distribution Center
02.2019 - 04.2022
Housekeeping Supervisor
The Service Companies
07.2008 - 04.2013
Housekeeping Room Attendant
The Service Companies
12.2006 - 01.2008
Flight Attendant
TACA International Airlines
02.2004 - 08.2006
Vendor Assistant
Siemens Medical Solutions
01.2000 - 12.2003
High School Diploma -
Colegio La Asuncion
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