Claudia Becerra
Anaheim,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 8 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Optical Technician
Santa Ana Family Optometry
Santa Ana, CA
09.2017 - 08.2022
- Handled over 100 customer accounts and updated records and processed insurance and cash payments
- Checked in patients and instructed patients to exam rooms
- Kept digitized records for easy updating ad retrieval by authorized team members
- Managed office phone and general email
- Daily operations of optical equipment
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Patient Access Representative
Altamed Medical Group
Anaheim, CA
08.2021 - 03.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared files, letters and notices.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Customer Service Representative Call Center
Ideal Property Management
Placentia, CA
04.2014 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Complete tenant order requests/enter into database system
- Responded to customer requests for products, services and company information.
- Promptly responded to tenant complaints and concerns for over 60 properties.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Office Assistant
Ajilon Staffing Agency
Newport Beach, CA
08.2010 - 03.2013
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and facilitated new-hire orientations.
- Verified accuracy of business records by consistently updating customer information
- Prepared meeting rooms and materials and recorded important information
- Increased customer retention 10 %
Customer Service Associate
Intimate Basics
Santa Ana, CA
07.2007 - 08.2010
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Processed 100 invoices each weeks and mailed documentation to clients
Education
Some College (No Degree) - CCMA
Fullerton College
Anaheim, CADiploma - undefined
Anaheim High School
2006
Skills
- Clerical Support
- Eye Examination
- Clinical Documentation
- Patient Medical Histories
- Self-Driven and Motivated
- Call Documentation
- Customer Account Management
- Interpretation and Translation Services
- Exceptional Communicator
- Efficient and Detail-Oriented
- MS Office Proficiency
Certification
CPR Certification
BLS Certification
Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Altamed Medical Group
08.2021 - 03.2022
Optical Technician
Santa Ana Family Optometry
09.2017 - 08.2022
Customer Service Representative Call Center
Ideal Property Management
04.2014 - 10.2017
Office Assistant
Ajilon Staffing Agency
08.2010 - 03.2013
Customer Service Associate
Intimate Basics
07.2007 - 08.2010
Some College (No Degree) - CCMA
Fullerton College
Diploma - undefined
Anaheim High School
CPR Certification
BLS Certification
Certified Medical Assistant
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