Claudia Bityeki
Columbia,MD
Summary
Organized, coordinated and focused on boosting customer satisfaction and service quality. Proficient in client-centric interactions, documentation, reporting and compliance requirements. Efficient in managing employee documentation and maintaining files and records.
Overview
6
6
years of professional experience
Work History
Center Coordinator
Image Recovery Centers- Johns Hopkins
Baltimore, MD
03.2023 - Current
- Developed and maintained relationships with local organizations to expand the center's reach.
- Implemented new systems for tracking products and evaluating customer experience
- Drafted reports summarizing outcomes for submission to insurance agencies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Coordinator
N Natural Hair Studio
Silver Spring, MD
08.2021 - 02.2023
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple stylists.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Greeted visitors in a courteous manner and directed them to the appropriate area for their service.
- Gathered, entered and updated data to maintain salon records and databases.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Developed and maintained client relationships by providing excellent customer service.
- Coordinated with vendors to ensure timely delivery of products and services.
Front Desk Receptionist
Drybar Holdings
Bethesda, MD
12.2020 - 07.2021
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients.
- Performed data entry into computer systems to maintain accurate records of client information.
- Processed payments from customers using a variety of payment methods including credit cards, invoices and contactless payment.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Customer Support
Humana
Silver Spring, MD
05.2019 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Experience Specialist
Best Buy
Silver Spring, MD
01.2018 - 05.2019
- Provided technical support to customers and troubleshoot their queries.
- Engaged with customers via phone, email, and chat to respond to their inquiries.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Conducted surveys to gauge customer satisfaction levels.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Assisted in designing new strategies for improving the overall customer journey.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06-2017
Skills
- Organizational Leadership
- Program Implementation
- Financial Management
- Information Collection
- Data Entry
- Operations Management
- Discretion and Confidentiality
Affiliations
- I volunteer through different religious organizations to provide help and support to the community. Most often clothing, food and hygiene products
- I coach a few kids and help them hone their tennis skills
Languages
Spanish
Limited
References
References available upon request.
Timeline
Center Coordinator
Image Recovery Centers- Johns Hopkins
03.2023 - Current
Administrative Coordinator
N Natural Hair Studio
08.2021 - 02.2023
Front Desk Receptionist
Drybar Holdings
12.2020 - 07.2021
Customer Support
Humana
05.2019 - 12.2020
Customer Experience Specialist
Best Buy
01.2018 - 05.2019
High School Diploma -
Wheaton High School
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