Claudia Black
Lancaster,CA
Summary
Hard working professional known for elevating client satisfaction through exceptional customer service and communication. Bilingual and adept at problem-solving. My proactive approach and adaptability ensure quick action in evolving situations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bakery Worker
Costco
11.2025 - 01.2026
- Ensured adherence to food safety standards and quality control measures.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with team members to meet production deadlines efficiently.
Insurance Broker
Adrianna's Insurance
01.2015 - 05.2016
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs via phone and in person.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Representative
Adrianna's Insurance
01.2010 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed product recommendations based on individual customer needs.
Insurance Underwriter
Adrianna's Insurance
01.2008 - 01.2010
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
Office Assistant
Barrera Insurance & Income Tax
01.2004 - 01.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Santa Ana College School of Continuing Education
Santa Ana, CA05.2019
Skills
- Excellent Customer Service
- Bilingual (English, Spanish)
- Proactive team player
- Networking capabilities
- Hard Working
- Problem Solving
- Organization
- Adaptability
Accomplishments
- Continually exceeded sales goal requirements.
- Generated an average of more than 20 new policies per week.
Certification
- California Food Handler Training - 01/07/2026 to Current
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Bakery Worker
Costco
11.2025 - 01.2026
Insurance Broker
Adrianna's Insurance
01.2015 - 05.2016
Customer Service Representative
Adrianna's Insurance
01.2010 - 01.2012
Insurance Underwriter
Adrianna's Insurance
01.2008 - 01.2010
Office Assistant
Barrera Insurance & Income Tax
01.2004 - 01.2008
High School Diploma -
Santa Ana College School of Continuing Education