Claudia Bogdan

Documented vital signs and health history for patients in the clinic. Directed patients to exam rooms, and prepared for physician examinations. Assisted physicians with minor procedures, including preparing the procedure room and sterilizing instruments. Explained procedures to patients to reduce anxieties and increase patient cooperation. Prepared lab specimens for diagnostic evaluation. Prepared patients for NST, ultrasounds, IUD insertion/removal, colposcopy. Built strong relationships with patients through effective communication skills.

Managed the scheduling of drivers and vehicles. Monitored vehicle locations to coordinate timely arrivals. Scheduled deliveries and pickups according to customer needs. Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect. Managed customer accounts and invoicing. Excellent communication skills, both verbal and written. Provided exceptional customer service to clients by addressing inquiries or concerns promptly and professionally.