Claudia Bogen
.
Altadena,CA
Summary
Flexible [Job Title] ready to take on varied and diverse writing projects. Equally skilled at generating and editing copy.
Seek project-oriented position that offers professional challenges utilizing interpersonal and problem-solving skills. Team player with strong, macro-view organizational skills.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Copy & Content Writer
Fazer
New York, NY
01.2004 - 03.2023
- Create taglines, names and copy for advertising and branding campaigns, adhering to overarching brand identity and personality.
- Customize brand message to reach and capture target audience interest and drive engagement by identifying audience demographics
- Incorporate diverse writing styles to align with brand voice.
- Provide editorial guidance to facilitate delivery of top-quality content.
- Reviewed and edited content for correct grammar and style, ensuring accuracy in the final copy.
Founding Partner
Integrity Design Lab
Millerton, NY
01.2017 - 06.2021
- Researched viability of investment in Farrow & Ball franchise opportunity, analyzing acquisition and overhead costs; interpreted for partners.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created the Color Consultancy Training Program for commission-based employees, enabling sales staff to knowledgeably advise customers on color coordination and finish selection.
- Entered, monitored, and analyzed data for inventory control, bookkeeping, P&L statement.
- Researched, chose, managed POS system
- Developed key operational initiatives to drive and maintain substantial business growth.
Store Owner
ACE Design
New York, NY
07.1995 - 01.2000
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
Restaurant Owner
Three Of Cups
New York, NY
12.1992 - 04.1994
- Managed payroll, daily deposits, and cost controls.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Supervised daily activities of restaurant and [Number] employees.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor of Foreign Service -
Georgetown University School of Foreign Service
Washington, DC 06.1983 - 01.1987
Skills
File coordination
Content editing knowledge
Figma proficiency
Decision-Making
Problem-Solving
Attention to Detail
Planning and Coordination
Teamwork and Collaboration
Active Listening
Written Communication
Revenue Generation
Relationship building
Staff training/development
Effective leader
Business Development
Coaching and mentoring
Delegation
Product development
Analytical and Critical Thinking
Timeline
Founding Partner
Integrity Design Lab
01.2017 - 06.2021
Freelance Copy & Content Writer
Fazer
01.2004 - 03.2023
Store Owner
ACE Design
07.1995 - 01.2000
Restaurant Owner
Three Of Cups
12.1992 - 04.1994
Bachelor of Foreign Service -
Georgetown University School of Foreign Service
06.1983 - 01.1987