Claudia Bon
Palm Springs,CA
Summary
Dynamic and compassionate professional with extensive experience at White Emerson Mortuary, excelling in guest interaction and grief support. Proven ability to enhance visitor management processes and resolve conflicts effectively, ensuring a respectful and supportive environment. Skilled in body preparation and committed to delivering exceptional service during challenging times.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Funeral Assistant
Scott McAulay Family
11.2021 - 08.2022
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Met with over families to plan funerals by discussing service options and needs.
- Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
- Transported deceased to funeral home.
- Dressed and cosmeticized deceased persons.
Director of First Impressions
White Emerson Mortuary
09.2020 - 12.2020
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Implemented strategies to improve visitor management processes, enhancing security measures within the organization.
- Showed worth to visitors by giving undivided attention.
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
Customer Service
Fashion Cleaners
04.2000 - 03.2019
- Increased member satisfaction by providing exceptional customer service and support.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Streamlined customer service processes for increased efficiency and faster response times.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided exceptional customer service to customers.
Education
Associate of Science - Criminal Justice
Rio Hondo College
Whittier, CA05-2025
Associate of Science - Criminal Justice
Rio Hondo College
Whittier, CA 05.2023 - 05.2025
High School Diploma -
Bell High School
Bell Gardens, CA03.1998
Skills
- Guest Interaction
- Guest Assistance
- Compassionate communication
- Office Administration
- Body preparation
- Customer Response
- Customer service
- Conflict resolution
- Case management
- Team collaboration
- Interpersonal communication
- Guest assistance
- Grief support
Accomplishments
Certificate of Achievement In Administration of Justice
Timeline
Associate of Science - Criminal Justice
Rio Hondo College
05.2023 - 05.2025
Funeral Assistant
Scott McAulay Family
11.2021 - 08.2022
Director of First Impressions
White Emerson Mortuary
09.2020 - 12.2020
Customer Service
Fashion Cleaners
04.2000 - 03.2019
Associate of Science - Criminal Justice
Rio Hondo College
High School Diploma -
Bell High School