Claudia Bonucchi
Ozark,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Quality and Compliance Manager
MAKEEN Energy
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Kept up to date on compliance trends and rulings using meticulous research and study.
Production Manager
MAKEEN Energy
11.2019 - 09.2023
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Coordinated with other departments to align production with customer requirements.
- Prepared and maintained production reports and personnel records.
- Analyzed production data and prepared reports for senior management.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
Plant Manager
MAKEEN Energy
06.2015 - 11.2019
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Maximized plant safety through proactive strategies and well-structured training.
- Created plant policies and procedures for safe and productive operations.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Maintained quality of product with robust inspections and assessment team.
- Enforced health and safety protocols to promote safe working environment.
- Analyzed production data and prepared reports for senior management.
Administrative Assistant
MAKEEN Energy
11.2012 - 06.2015
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Dispatch Manager
Simcoe Energy
03.2010 - 11.2012
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Customer Service Representative
Don Anderson Haulage
07.2001 - 08.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Recorded logs of train car destinations and contents.
Education
Associate of Arts - Computer Networking & Technical Support
St. Lawrence College
Brockville, ON05.2021
Skills
- Attention to Detail
- Supervision and leadership
- Data Entry
- Remote Office Availability
- Dependable and Responsible
- Organization and Time Management
- Teamwork and Collaboration
- Clerical Support
- Problem-Solving
Timeline
Quality and Compliance Manager
MAKEEN Energy
09.2023 - Current
Production Manager
MAKEEN Energy
11.2019 - 09.2023
Plant Manager
MAKEEN Energy
06.2015 - 11.2019
Administrative Assistant
MAKEEN Energy
11.2012 - 06.2015
Dispatch Manager
Simcoe Energy
03.2010 - 11.2012
Customer Service Representative
Don Anderson Haulage
07.2001 - 08.2008
Associate of Arts - Computer Networking & Technical Support
St. Lawrence College
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