Claudia Brantley
Houston
Summary
An attentive, self-motivated individual who excels in processing, multi-tasking, prioritizing and production quality. Specializes in administrative support and customer relations while delivering the highest quality of service to clients and vendors
Overview
20
20
years of professional experience
Work History
Account Manager
CBSL Transportation
09.2013 - Current
- Provide accurate rates for freight moves and cleaning methods
- Oversee rates email inbox
- Entering rates into rates maintenance and updating them as needed
- Work alongside trucking/depot to provide accurate rates to the departments
- Floater for account manager representatives
- Disputes
- Nola Trucking / Houston Trucking
- Assist trucking manager with special projects
- Manage heatlog for tankwash department
- Receive orders in a timely matter. Oversee the TruckNola / TruckTX emails to ensure all emails get answered
- Assist Billing team
- Customer Service Representative – Project Coordinator
- Assist customers with all their needs, deliver quick turnaround time with precision and accuracy.
- Receive and process customer orders in TMW. Process 100 orders weekly.
- Oversee operations for CSRs, ensure on time performance expectations are met.
- Work with dispatch team, on resolving issues and establishing preventative measures
- Trucking International and Domestic disputes
- GLI and Mobile app troubleshooting for all 3 facilities
- Assist trucking manager with special projects, drivers on time bonus, driver meeting, daily tasks, CSR and dispatch audit.
- Assist Billing team
- EDI/Auto orders
Customer Response Group / CSR
UNITED HEALTHCARE
01.2008 - 09.2013
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Reaching out to collection agencies to resolve billing issues.
- Generating reports (Excel, PowerPoint, SharePoint’s) to present to the leadership officials for Florida and Rhode Island.
- Creating training materials for the new hires as well as going to different states to assist with training.
- IDT, Cosmos, Facets, Diamond
- Customer Service representative for the state of Florida, RI from 2008-2011.
- Nominated for MyHero in 2012
- Created appeal requests for bilingual customers.
- WAH for 1 year before transferring to CRG
- Trainer for new class in Miami, Florida, was there training for 2 months.
Medical Assistant/Receptionist
DOCTORS CLINIC HOUSTON
07.2005 - 01.2008
- Greeted patient entering the clinic, organized weekly and sales reports of money collected.
- Trained new employees by providing knowledge of specific clinic tasks and policies.
- Insurance verification.
- Ensured superior customer experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
- Handled daily heavy flow of paperwork.
- Answered multi line phone and transferred to appropriate department.
- Took patient vitals.
- Assisted physician in certain medical procedures.
- Took care of routine clinic procedures such as; faxing prescriptions, filing, and calling patients to confirm appointment.
- Scheduling appointments.
- Collected blood samples via veni-puncture, collecting urine specimens, conducted drug testing as well as DOT physicals and routine physicals.
Education
High school diploma -
STERLING SENIOR HIGH SCHOOL
Houston, TX05.2004
Medical Assisting diploma - undefined
NATIONAL INSTITUTE OF TECHNOLOGY
Houston, TX03.2005
Skills
- Complaint Handling & Resolution
- Handling high volume of calls
- MS Windows proficient
- Customer Satisfaction Enhancement
- Training development
- Exceptional communication skills
- Fast learner
- Customer Satisfaction Strategies
- Proficient in bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
CBSL Transportation
09.2013 - Current
Customer Response Group / CSR
UNITED HEALTHCARE
01.2008 - 09.2013
Medical Assistant/Receptionist
DOCTORS CLINIC HOUSTON
07.2005 - 01.2008
Medical Assisting diploma - undefined
NATIONAL INSTITUTE OF TECHNOLOGY
High school diploma -
STERLING SENIOR HIGH SCHOOL