Claudia Brashear

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.

• Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
• Trained, managed and motivated employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Represented integrity and professionalism in business, serving as mentor and role model to staff.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

Forecasted daily, weekly and monthly to accomplish budgeted revenues

Responsible for Human Resources, hiring, terminating, and orientations

Travel to Hotels without General Managers, access the hotel and staff.

Report any findings to Area Manager, and Vice President of Company

Oversee employees to ensure quality services

Increased overall Quality Assurance and Guest Satisfaction results

• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Drafted invoices for completed work.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Consistenly meet and exceed revenue targets

Managed budget, payroll and capital investements in the propety

Hire and trained new team for the Hotel.

Marketing for Hotel Events

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.

Achieved highest ever reported occupancy for hotel in company.

Responsible for Budgets, timelines, staffing, training, sales and marketing

Oversee tracking of leads and results, follow up to ensure sales leads are actively managed and developed.

Ensure that all safety and security processes are executed to keep our employees, guest and building are safe and secure.

Ensure a super clean, room by inspections and training. No room is sold until it has been verified to meet quality standards.

Manager on Duty

Responsiblle for Housekeeping, Front Desk, and Breakfast Orders

Lead our Sales effort by building a culture of extradionary customer service.

Manage schedule, and review the hotel payroll.

Ensure proper delivery of guest special requests.

Ensure a viable key control program is in place in all Hotel Departments.