Claudia Bravo

• Branch operations management, working closely with sales representatives
• Design and deployment of resources to drive performance and service within the market
• Deep knowledge of assigned geographic markets, serving as a go-to source for local trends and market dynamics
• Coordination of various aspects of branch operations for compliance (Worker’s Compensation
• Unemployment, Human Resources, Legal, etc)
• Ownership of financial management of branch operations including budgeting, forecasting, monthly P&L review, credit, and collections
• Promotion of brand awareness through community relationships and involvement
• Development and implementation of effective recruiting plan to meet hiring needs
• Analysis and utilization of operational information for improvement plans related to order fulfillment, recruiting, safety, and client retention
• Client satisfaction monitoring and adjustments to plans or services as needed
• Resolution of difficult/escalated issues through effective negotiation tactics
• Hiring, training, coaching, and team development
• Goal assignment and accountability for team development and operations

• Conducted full cycle recruiting process, including sourcing, interviewing, and onboarding of candidates
• Built and maintained a talent pipeline to meet client's specific needs and output requirements
• Administered processing applications and references during the hiring process
• Coordinated onsite drug testing efforts
• Maintained electronic and paper records to ensure effective, orderly, and legal storage of personnel data

• Developed and managed a talent pipeline that aligns with the client’s specific needs and output requirements
• Participated in the hiring process by administering processing applications and references
• Coordinated onsite drug testing efforts
• Maintained electronic and paper records to ensure effective, orderly, and legal storage of personnel data
• Maintained talent records in Randstad Front Office
• Undertook any other tasks deemed appropriate to this role, and/or as directed by the Site Manager
• Ensured that all missed punch forms were signed by managers to do payroll
• Completed incident reports with talent and investigated the incident for workers compensation calls
• Answered talents questions and/or concerns about pay rate and hours worked
• Ended talent assignments.

• Ran daily HR Reports (Overtime, Missed Punches, Approaching 7-day Overtime.)
• Made sure brake room were always cleaned and stocked
• Requisitioned food or snacks for the team as a recognition
• Checked daily emails to ensure all tasks were completed
• Processed terminations and LOA
• Transferred team members to other Target store locations
• Reviewed applications through Workday, as well as to moved them to interview, offer and turn down status
• Keyed in application information for the executives
• Ran daily report through the Workday; this included terminations and transfers
• Conducted New Hire Orientations
• Made sure that team members completed mandatory training through Workday
• Helped new team members complete their I-9 form.

· Led the Front End, welcoming guests into the stores and providing the best Customer Service

· Resolved guests’ concerns and issues

· Managed team members' breaks and lunches

· Ensured my team went above and beyond guest expectations

· Helped the team deliver frictionless, inspiring, and rewarding experiences for guests

· Utilized cash registers to process cash, card, and check transactions, and issued receipts, refunds, and change

· Assured that team members complied with established dress guidelines, including name badges

· Worked a flexible schedule and extra shifts to meet business needs

· Performed cash, card, and check transactions to complete customer purchases

· Completed additional duties as needed or required