Claudia Brimhall
Fountain Hills
Summary
Skilled in hospitality and service excellence, with experience in drink order management and customer relations at Wekopa Casino. Background includes caregiving and sales, showcasing strong communication and professionalism. Proficient in MEDITECH software and certified in first aid, excelling in high-pressure environments that require precision and empathy. Demonstrated ability to manage diverse tables with accuracy, enhancing customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Talking Stick Resort
Scottsdale
03.2025 - Current
- Served food and beverages promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared drinks according to standard recipes.
- Took orders accurately and communicated them to the kitchen staff.
casino floor beverage server
Wekopa Casino
Fort McDowell
08.2024 - 02.2025
- Followed company policies and procedures for responsible alcohol service.
- Demonstrated ability to multi-task by taking orders from multiple customers simultaneously.
- Assisted with setting up bar areas prior to opening and closing duties at the end of shifts.
- Adhered to all food safety regulations when handling and serving alcoholic beverages.
- Recommended beverage options by questioning patrons on taste preferences.
- Memorized beverage inventory to provide customers with accurate account of availability.
- Responded promptly to guest complaints or special requests in a professional manner.
- Carried trays of drinks to quickly and steadily deliver orders.
- Provided support to bartenders during peak hours of operation.
- Exhibited strong communication skills when interacting with customers regarding drink selections.
- Checked identification cards of guests before serving alcoholic beverages.
- Engaged positively with customers, establishing and maintaining rapport.
- Maintained a clean work environment by washing glasses, stocking supplies and cleaning up spills promptly.
- Delivered drinks quickly and efficiently while maintaining high standards of quality.
- Removed used dishware from tables to keep areas clean and uncluttered.
- Enforced safety protocols related to the sale and service of alcoholic beverages.
Caregiver
Résidence Nadia Bastien
Montreal
02.2018 - 03.2023
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Prepared meals according to client dietary requirements.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Responded to resident dining needs and assisted with feeding.
- Responded quickly to emergency situations and provided necessary first aid.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Coordinated medical appointments, errands, and social events.
- Transported client to doctor's office and essential errands.
- Reported health changes and provided proper documentation to appropriate staff.
- Protected health information according to HIPAA policies and procedures.
- Administered medications according to prescribed schedules and guidelines.
Sales Associate
Boutique Vilain
Montreal
04.2015 - 05.2018
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
Server
Steak House St-Hubert
Montreal
03.2011 - 05.2015
- Provided excellent customer service in a fast-paced dining environment.
- Served food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of tables and dining areas throughout shifts.
Education
High School Diploma - Relevant Coursework
Barthélimy-Joliette
Montréal, Canada05.2015
Skills
Communication skills
- Client documentation
- Professional demeanor
- Meal preparation
- Multitasking efficiency
- Alcohol service management
- Customer service excellence
- Active listening and relationship building
- Hospitality best practices
Certification
- Food Handler Certification
- Liquor Laws- Title 4
Languages
French, Bilingual
Timeline
Server
Talking Stick Resort
03.2025 - Current
casino floor beverage server
Wekopa Casino
08.2024 - 02.2025
Caregiver
Résidence Nadia Bastien
02.2018 - 03.2023
Sales Associate
Boutique Vilain
04.2015 - 05.2018
Server
Steak House St-Hubert
03.2011 - 05.2015
High School Diploma - Relevant Coursework
Barthélimy-Joliette
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