Claudia Monserrat Bringas Arriaga
Manahawkin
Summary
Professional with extensive experience in coordinating cross-departmental operations, ensuring adherence to safety protocols, and managing inventory levels. Demonstrated ability to resolve customer complaints efficiently while supervising daily shift operations and maintaining accurate payroll records. Conducted performance evaluations and organized team meetings to enhance productivity and project progress. Proven track record in training staff on operational procedures and maintaining equipment through regular inspections and resource allocation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Duty Manager Supervisor
Drifting Sands Ocean From
Ship Bottom
05.2019 - 01.2024
- Coordinated with other departments within the organization to ensure smooth operations.
- Managed inventory levels by ordering supplies as needed.
- Ensured staff adherence to safety protocols and guidelines.
- Responsible for scheduling shifts for all staff members.
- Resolved customer complaints in a timely manner.
- Provided guidance and support to the team members during peak periods.
- Assisted with interviewing potential candidates for job openings.
- Supervised daily shift operations and ensured employee productivity.
- Maintained accurate records of payroll hours worked by employees.
- Maintained a safe working environment by enforcing company policies and regulations.
- Conducted performance reviews, disciplinary meetings, and training sessions for employees.
- Evaluated employee performance against established goals and objectives.
- Organized weekly team meetings to discuss progress on projects and tasks.
Maintenance Supervisor
Drifting Sands Ocean from
Ship Bottom
03.2009 - 05.2019
- Maintained accurate records of all maintenance activities performed.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Ordered replacement parts as required to keep machines running efficiently.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Investigated customer complaints about product quality issues due to malfunctioning equipment.
Housekeeper Supervisor
Drifting Sands Ocean From
Ship Bottom
09.1998 - 05.2019
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
- Coordinated with vendors for maintenance needs or repair works within the hotel premises.
- Participated in budget planning processes related to staffing levels, purchasing requirements.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Identified potential problems before they arise through proactive monitoring techniques.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Monitored the quality of housekeeping services provided to guests.
- Actively participated in educational programs related to new technologies or advancements in hospitality industry.
- Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
Education
Bachelor of Science - Education
CESMS
Mexico,Mexico11-2003
Skills
- Staff scheduling
- Inventory management
- Safety compliance
- Customer service
Certification
- Professional license 10643222 Bachelor of Science in Education. BLS Certification ecard code 255413185148
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Duty Manager Supervisor
Drifting Sands Ocean From
05.2019 - 01.2024
Maintenance Supervisor
Drifting Sands Ocean from
03.2009 - 05.2019
Housekeeper Supervisor
Drifting Sands Ocean From
09.1998 - 05.2019
Bachelor of Science - Education
CESMS