Claudia Brown
Drexel Hill,PA
Summary
Proven track record in enhancing operational efficiency and financial integrity. Expert in account reconciliation and adept at problem-solving, I significantly reduced errors and discrepancies. Strong work ethic and ability to multitask have consistently improved workplace productivity and client satisfaction.
Overview
7
7
years of professional experience
Work History
Night Auditor
Delta Hotels By Marriott Philadelphia Airport
04.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems( including Lightspeed, Marsha, and Parking Management), used for reservation management, billing adjustments, and report generation.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled emergency situations calmly and professionally, keeping guest safety and satisfaction as the top priority at all times.
Receptionist
Cal's Diagnostic Auto Repair
11.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Life Insurance Agent
Family First Life
03.2020 - 08.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
Kitchen Manager
Infinity Lounge and Bar
09.2017 - 03.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
Education
Bachelor of Arts - Accounting
Western Governors University
Salt Lake City, UTAssociate of Science - Accounting
Atlanta Technical College
Atlanta, GA08.2018
Skills
Front Desk Operations
Multitasking and Organization
Problem-Solving
Strong Work Ethic
Payment posting
Invoice Processing
Financial records and reporting
Cash application
Payment Coordination
Generally Accepted Accounting Principles
Account Reconciliation
Certification
Coursera Medical Billing and Coding Certification
Quickbooks ProAdvisor
American Institute of Professional Bookkeepers membership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementPersonal development programsQuote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Night Auditor
Delta Hotels By Marriott Philadelphia Airport
04.2024 - Current
Receptionist
Cal's Diagnostic Auto Repair
11.2023 - 06.2024
Life Insurance Agent
Family First Life
03.2020 - 08.2023
Kitchen Manager
Infinity Lounge and Bar
09.2017 - 03.2020
Bachelor of Arts - Accounting
Western Governors University
Associate of Science - Accounting
Atlanta Technical College
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