Claudia Brown
Drexel Hill,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Randstad(Vanguard Group.)
01.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Front Desk Night Auditor
Delta Hotels By Marriott
07.2024 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
Licensed Life Insurance Agent
Family First Life
03.2020 - 08.2023
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
- Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
Bank Teller
Publix Employees Federal Credit Union
09.2014 - 03.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Applied Science - Accounting
Atlanta Technical College
Atlanta, GA08-2018
Skills
- Analytical Problem-Solving
- Data entry
- Inbound call center customer service/support
- Transaction Management
- Bookkeeping
- Report preparation
- Microsoft Office 365
- Quickbooks Online
Timeline
Call Center Representative
Randstad(Vanguard Group.)
01.2025 - Current
Front Desk Night Auditor
Delta Hotels By Marriott
07.2024 - Current
Licensed Life Insurance Agent
Family First Life
03.2020 - 08.2023
Bank Teller
Publix Employees Federal Credit Union
09.2014 - 03.2020
Associate of Applied Science - Accounting
Atlanta Technical College
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