Claudia Calvillo
Tujunga,CA
Summary
Dynamic professional with extensive experience in office administration and customer service. Proven ability to handle confidential information and resolve conflicts effectively. Skilled in data entry and appointment scheduling, ensuring seamless operations and patient satisfaction. Committed to delivering exceptional service while maintaining HIPAA compliance.
Overview
13
13
years of professional experience
Work History
Chiropractic Assistant
Pazera Chiropractic
Burbank, CA
05.2023 - 04.2025
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Greeted patients, verified insurance and collected co-payments.
- Scheduled appointments for patients both in person and over the phone.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Answered patient questions regarding their care plan or billing inquiries.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Front Desk Receptionist
Best Western Hotel
Los Angeles, CA
08.2016 - 06.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed end-of-day reconciliations of cash drawers and credit card transactions, along with audit reports.
- Tracked changes or discrepancies in rates that could affect billing procedures.
Sales Associate
Complex Streetwear
Burbank, CA
11.2011 - 08.2015
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Guided newly hired employees in mastering essential job functions
Skills
- Office administration
- Data entry
- Conflict resolution
- Customer service
- Confidential information handling
- HIPAA compliance
Languages
Spanish
Native/ Bilingual
Timeline
Chiropractic Assistant
Pazera Chiropractic
05.2023 - 04.2025
Front Desk Receptionist
Best Western Hotel
08.2016 - 06.2023
Sales Associate
Complex Streetwear
11.2011 - 08.2015
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