Claudia Camacho Gonzalez
Grand Prairie,TX
Summary
Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records.
Overview
16
16
years of professional experience
Work History
Dispatch Coordinator
Waste Advantage
Kennedale, TX
08.2023 - 12.2023
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on deliveries.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Verified that all necessary documents are present before releasing the shipment.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Tracked real-time location of vehicles using GPS technology.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
Dispatch Coordinator
Rhino Removal
Carrollton, TX
01.2022 - 07.2023
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Organized emergency shipments when needed according to company policies.
- Verified that all necessary documents are present before releasing the shipment.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Tracked real-time location of vehicles using GPS technology.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Forecasted manpower requirements based on daily workload and company targets.
- Created trouble tickets to dispatch to required technicians.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
Dispatch Coordinator
Community Waste Disposal
Dallas, TX
02.2017 - 01.2022
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Tracked real-time location of vehicles using GPS technology.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked changes in computer system to keep records current and accurate.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
Dispatch Coordinator
FCC Environmental
Dallas, TX
02.2021 - 12.2021
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Created trouble tickets to dispatch to required technicians.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
Customer Service Representative
Nations Home Warranty
Dallas, TX
05.2008 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
New Heights Academy
Fort Worth, TX09-2024
Skills
- Delivery procedures
- Customer experience
- Order Fulfillment
- Service planning
- Maintaining status reports
- Schedule Management
- Issuing tickets
- Logging job tickets
- Paperwork submission
Languages
Spanish
Professional
English
Professional
Timeline
Dispatch Coordinator
Waste Advantage
08.2023 - 12.2023
Dispatch Coordinator
Rhino Removal
01.2022 - 07.2023
Dispatch Coordinator
FCC Environmental
02.2021 - 12.2021
Dispatch Coordinator
Community Waste Disposal
02.2017 - 01.2022
Customer Service Representative
Nations Home Warranty
05.2008 - 07.2016
High School Diploma -
New Heights Academy
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