Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Campos

Douglas,AZ

Summary

Adept at project coordination and customer service, I significantly enhanced team productivity at SOSI through strategic management and effective communication. Leveraging skills in problem-solving and relationship building, I consistently met deadlines and improved customer satisfaction, showcasing a commitment to excellence and a knack for fostering positive work environments.

Overview

13
13
years of professional experience

Work History

Project Coordinator

SOSI
03.2024 - 03.2025
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects starting by prioritizing needs and delegating assignments.
  • Enhanced team collaboration working together to create positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Collaborated closely with upper management for strategic input on contract negotiations, scope definition, and goal-setting initiatives.
  • Enhanced team productivity by coordinating tasks, delegating responsibilities, and monitoring progress.
  • Ensured timely project completion with meticulous attention to detail and proactive problem-solving skills.

Bank Teller Manager

Southeastern Arizona Federal Credit Union
08.2022 - 03.2024
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Counted cash drawers and made bank deposits.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
  • Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
  • Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.

Bank Teller Manger

Southeastern Arizona Federal Credit Union
10.2018 - 08.2021
  • Conducted customer transactions efficiently to maintain high customer satisfaction.
  • Balanced cash drawers daily, ensuring accuracy in financial records.
  • Assisted customers with account inquiries to provide excellent service.
  • Identified discrepancies in transactions, resolving issues promptly.
  • Processed deposits and withdrawals accurately, enhancing customer trust.
  • Improved branch operations by adhering to security protocols.
  • Provided information on bank products and services, enhancing customer knowledge.
  • Ensured compliance with bank policies, maintaining operational integrity.
  • Assisted in opening new accounts, contributing to branch growth.
  • Counted and packaged currency and coins.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Pharmacy Technician

Walmart
10.2016 - 10.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Cash Register Clerk

Walmart
10.2014 - 10.2016
  • Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
  • Promoted store loyalty programs to customers during transactions, increasing membership sign-ups and repeat business.
  • Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
  • Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
  • Assisted in training new cashiers, sharing best practices for efficient and effective cash handling procedures.
  • Facilitated speedy checkouts for large orders by coordinating with baggers or utilizing self-bagging techniques when appropriate.
  • Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
  • Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
  • Enhanced store sales by suggesting additional items to customers during their transactions.
  • Safeguarded company assets by identifying potential theft risks and following proper security protocols at the register area.
  • Contributed to a positive work environment through teamwork, open communication, and proactive problem-solving with colleagues.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Waiter

Sushi De Papa
08.2013 - 10.2014
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Receptionist

Call Center
01.2013 - 08.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Waitress Trainee

Gadsden Hotel
07.2012 - 12.2012
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Douglas High School
Douglas, AZ
05-2012

Skills

  • Problem-solving
  • Project coordination
  • Time management
  • Detail-oriented
  • Decision-making
  • Documentation management
  • Critical thinking
  • Customer service
  • Attention to detail
  • Data collection
  • Relationship building
  • Training and development
  • Deadline adherence

Languages

English
Native or Bilingual

Timeline

Project Coordinator

SOSI
03.2024 - 03.2025

Bank Teller Manager

Southeastern Arizona Federal Credit Union
08.2022 - 03.2024

Bank Teller Manger

Southeastern Arizona Federal Credit Union
10.2018 - 08.2021

Pharmacy Technician

Walmart
10.2016 - 10.2018

Cash Register Clerk

Walmart
10.2014 - 10.2016

Waiter

Sushi De Papa
08.2013 - 10.2014

Receptionist

Call Center
01.2013 - 08.2013

Waitress Trainee

Gadsden Hotel
07.2012 - 12.2012

High School Diploma -

Douglas High School

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Claudia Campos