Claudia Campos
Douglas,AZ
Summary
Adept at project coordination and customer service, I significantly enhanced team productivity at SOSI through strategic management and effective communication. Leveraging skills in problem-solving and relationship building, I consistently met deadlines and improved customer satisfaction, showcasing a commitment to excellence and a knack for fostering positive work environments.
Overview
13
13
years of professional experience
Work History
Project Coordinator
SOSI
Douglas Az. Border Patrol Station
03.2024 - 03.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects starting by prioritizing needs and delegating assignments.
- Enhanced team collaboration working together to create positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Collaborated closely with upper management for strategic input on contract negotiations, scope definition, and goal-setting initiatives.
- Enhanced team productivity by coordinating tasks, delegating responsibilities, and monitoring progress.
- Ensured timely project completion with meticulous attention to detail and proactive problem-solving skills.
Bank Teller Manager
Southeastern Arizona Federal Credit Union
Douglas, AZ
08.2022 - 03.2024
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
Bank Teller Manger
Southeastern Arizona Federal Credit Union
Douglas, AZ
10.2018 - 08.2021
- Conducted customer transactions efficiently to maintain high customer satisfaction.
- Balanced cash drawers daily, ensuring accuracy in financial records.
- Assisted customers with account inquiries to provide excellent service.
- Identified discrepancies in transactions, resolving issues promptly.
- Processed deposits and withdrawals accurately, enhancing customer trust.
- Improved branch operations by adhering to security protocols.
- Provided information on bank products and services, enhancing customer knowledge.
- Ensured compliance with bank policies, maintaining operational integrity.
- Assisted in opening new accounts, contributing to branch growth.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Pharmacy Technician
Walmart
Douglas, AZ
10.2016 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Cash Register Clerk
Walmart
Douglas, AZ
10.2014 - 10.2016
- Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
- Promoted store loyalty programs to customers during transactions, increasing membership sign-ups and repeat business.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
- Assisted in training new cashiers, sharing best practices for efficient and effective cash handling procedures.
- Facilitated speedy checkouts for large orders by coordinating with baggers or utilizing self-bagging techniques when appropriate.
- Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Enhanced store sales by suggesting additional items to customers during their transactions.
- Safeguarded company assets by identifying potential theft risks and following proper security protocols at the register area.
- Contributed to a positive work environment through teamwork, open communication, and proactive problem-solving with colleagues.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Waiter
Sushi De Papa
Douglas, AZ
08.2013 - 10.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Receptionist
Call Center
Douglas, AZ
01.2013 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Waitress Trainee
Gadsden Hotel
Douglas, AZ
07.2012 - 12.2012
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Douglas High School
Douglas, AZ05-2012
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Decision-making
- Documentation management
- Critical thinking
- Customer service
- Attention to detail
- Data collection
- Relationship building
- Training and development
- Deadline adherence
Languages
English
Native or Bilingual
Timeline
Project Coordinator
SOSI
03.2024 - 03.2025
Bank Teller Manager
Southeastern Arizona Federal Credit Union
08.2022 - 03.2024
Bank Teller Manger
Southeastern Arizona Federal Credit Union
10.2018 - 08.2021
Pharmacy Technician
Walmart
10.2016 - 10.2018
Cash Register Clerk
Walmart
10.2014 - 10.2016
Waiter
Sushi De Papa
08.2013 - 10.2014
Receptionist
Call Center
01.2013 - 08.2013
Waitress Trainee
Gadsden Hotel
07.2012 - 12.2012
High School Diploma -
Douglas High School