Claudia Canas-Bell
Rosharon,TX
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
15
15
years of professional experience
Work History
Patient Coordinator
Redwood Eye Center
Vallejo, CA
11.2020 - 01.2021
- Served as the primary liaison among patients, doctors, and hospital staff, ensuring comprehensive review of medical charts and effective communication.
- Informed and guided patients on clearance procedures, contributing to health maintenance and recovery goal facilitation, while coordinating new and follow-up appointments.
- Managed administrative duties including collecting co-pays, reviewing insurance plans, obtaining visit authorizations, and providing Spanish translation services.
Referral Clerk
Health Care Resolution Services
Travis AFB, CA
08.2019 - 02.2020
- Managed patient referrals by reviewing administrative completeness, researching covered benefits, and determining service eligibility, ensuring seamless scheduling of medical appointments for referred care.
- Organized and maintained patient medical records, extracted needed information, and ensured timely arrival of records prior to appointments, facilitating efficient follow-up and continuity of care.
- Compiled and reported referral tracking metrics and monthly reports, and provided training to medical treatment facility personnel on referral processes and timelines to enhance operational efficiency.
Case Manager
Center Point Inc
Vacaville, CA
01.2019 - 08.2019
- Managed a caseload of 12 participants, delivering individualized treatment services and conducting group and individual sessions.
- Collaborated with participants and Supervising Counselors to develop and implement tailored treatment service plans, while evaluating and documenting participant progress.
- Maintained compliance with confidentiality regulations, including secure storage of client records, and documented non-compliance issues in accordance with CDCR title 15 guidelines.
Case Manager
Leaders in Community Alternatives, LCA
Vallejo, CA
09.2016 - 06.2018
- Conducted individual and group sessions to support client development and progress, and documented daily notes on activities and milestones.
- Coordinated logistics and communication among multiple agencies, including translation services for Spanish-speaking families, to ensure comprehensive client support.
- Compiled and submitted monthly attendance reports and discharge summaries to Probation Officers, contributing to effective case management and program evaluation.
Case Manager
Leaders In Community Alternatives, LCA
, CA
10.2015 - 09.2016
- Conducted interviews and assessments of defendants for release consideration, administered drug tests, and collaborated with probation officers to update client status.
- Managed client tracking through ankle-monitoring systems, drafted reports to inform the Parole Board of program violations, and facilitated monthly client check-ins and payments for monitoring devices.
Internship Student
Substance Abuse Treatment Program Prop 36
Napa, CA
02.2006 - 05.2006
- Maintained accurate patient records and reports, ensuring comprehensive documentation for program evaluation.
- Conducted client interviews and collaborated with professionals to assess program suitability and track progress against measurable goals.
Education
Master of Social Work - Humanities
Grand Canyon University
Arizona, AZ05.2028
Bachelor of Science - Criminal Justice
California State University - Sacramento
Sacramento, CA05.2014
Associate of Arts - Social And Behavioral Sciences
Napa Valley College
Napa, CA06.2009
Associate of Science - Human Services
Napa Valley College
Napa, CA06.2009
Associate of Science - Administration of Justice
Napa Valley College
Napa, CA06.2009
Skills
- Customer/Client Service
- Case Management
- Clerical Organized
- Problem Solver
- Appointment scheduling
- HIPAA protocol adherence
- Patient outreach and Follow-up
- Alcohol and Substance Abuse
- Individualized Education Programs
- Group Therapy Facilitator
- MS Office
Languages
Spanish
Native/ Bilingual
Timeline
Patient Coordinator
Redwood Eye Center
11.2020 - 01.2021
Referral Clerk
Health Care Resolution Services
08.2019 - 02.2020
Case Manager
Center Point Inc
01.2019 - 08.2019
Case Manager
Leaders in Community Alternatives, LCA
09.2016 - 06.2018
Case Manager
Leaders In Community Alternatives, LCA
10.2015 - 09.2016
Internship Student
Substance Abuse Treatment Program Prop 36
02.2006 - 05.2006
Master of Social Work - Humanities
Grand Canyon University
Bachelor of Science - Criminal Justice
California State University - Sacramento
Associate of Arts - Social And Behavioral Sciences
Napa Valley College
Associate of Science - Human Services
Napa Valley College
Associate of Science - Administration of Justice
Napa Valley College
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