Claudia Cano
South Gate,CA
Summary
Through past positions in health care, accounting firms, mortgage lending, staffing and fulfillment, I have worked with sensitive and confidential information and gained the experience of absolute discretion and professionalism. My vast experience enables me to execute tasks and projects effectively, and my teamwork approach and eagerness to learn new things assure organizational success. Skilled in project coordination, time budgeting and team development. Proficient with multiple data base software programs, internet, social media and MS Software products.
Overview
15
15
years of professional experience
Work History
Site Coordinator
CROSS COUNTRY HEALTHCARE
Commerce, CA
06.2022 - 03.2023
- Responsible for fulfillment of client orders and supporting health care workers, while providing excellent customer service to clients.
- Built rapport with over 75 home care workers and patients with the intent on finding the most effective coverage.
- Input and maintained communication with home care workers & patients in Axis Care.
- Created assignment plans with patients daily living activities which coincided with AltaMed's order forms.
- Provided support with payroll concerns, timecards and schedules; Guided Worker's Comp issues for Home care workers; Worked closely with onboarding and compliance department to assure all phases were completed promptly.
- Monitored and documented patient information pertaining to hospitalizations, vacations, senior nursing facility placements and disenrollment's.
Home Care Provider
HOME
South Gate, CA
03.2020 - 06.2022
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team updated.
Vault Manager
Dignity Health Sports Park
Carson, CA
06.2017 - 03.2020
- Assist Human Resources with onboarding, new hire orientation and training.
- Oversee daily cash operations, deposit verification, change order preparation, inventory management, and opening and closing of cash vault check.
- Evaluate department needs and schedule employees accordingly.
- Ensure proper training of staff and maintenance of all employee files and related record keeping of personnel data, such as I-9 records, performance reviews, disciplinary forms, training records, and termination letters.
- Perform accounting and clerical functions to support supervisors such as accounts payable/receivable and payroll utilizing SAP.
- Assisted Senior Staff Accountant with calendaring.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Supported, trained and encouraged 8 employees to actively cross-sell financial institution service and product offerings.
Executive Assistant
One Stop Tax & Multiservices
Bell Gardens, CA
01.2015 - 06.2017
- Provided daily operational administrative support including, travel arrangements for COO and marketing Director.
- Greeted and respond to high volume of walk-in customers and incoming calls to properly identify customer's needs.
- Supervised and oversaw front office administrative assistant.
- Assist with marketing planning, design, and meeting with perspective clients.
- Answered high volume of phone calls and email inquiries.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Handled confidential and sensitive information with discretion and tact
Customer Service Coordinator
Asendia USA
Bell, CA
11.2009 - 01.2015
- Oversaw direct mailing services for customers; from printing to addressing and sorting
- Assured USPS requirements were meet according to (DMM) Domestic Mail Manual and TSA (transportation security administration) regulations for International mail
- Coordinated projects within departments from Data Processing, Digital Print to Lettershop and Fulfillment
- Worked closely with Operations Manager and Production Team to coordinate all logistical aspects related to distribution of e-commerce orders for customer based overseas
- Ensure that costs are properly allocated and that client billing is correct and monitored for payment within MAS500.
Staffing Manager / Client Relations
ROBERT HALF INTERNATIONAL Accountemps Division
El Segundo, CA
01.2008 - 11.2009
- Responsible for placement of accounting and finance professionals for contract and/or contract to permanent positions
- Conducted 15-17 interviews per week and recruited top talent through internet research, internet postings, cold calls, and referrals in addition to networking and partnering with local Universities.
- Maintained high level marketing activities with accounting and finance line managers, which would entail approximately 125 phone conversations and 12 client visits per week.
- Recruited, supervised and increase number of working consultants out in specific engagements.
- Composed, reviewed and submitted written proposals for current and prospective clients.
- Strategically negotiate bill rates, conversion fees and candidate salaries.
- Discovered and resolved complex employee issues that affected management and business decisions.
Education
High School Diploma -
Columbus High School
Downey, CASkills
- Software Skills
- Axis Care, Excel, Word, PowerPoint, Adobe, Google Docs, Outlook, Canva, 50 WPM, 6,500
- Cash Transactions Processing
- Team Leadership and Motivation
- Investigate Discrepancies
- Risk Assessment
- Staff Scheduling
- Recruit Well-Qualified Staff
- Executive Calendars
- Project Management
- Human Resources Department Processes
Accomplishments
- Supervised team of over 75 home care workers.
- Achieved order processing and staffing by completing coverages with accuracy and efficiency.
- Documented and resolved incident reports which led to a problem solving resolution.
Languages
Spanish
Native or Bilingual
Timeline
Site Coordinator
CROSS COUNTRY HEALTHCARE
06.2022 - 03.2023
Home Care Provider
HOME
03.2020 - 06.2022
Vault Manager
Dignity Health Sports Park
06.2017 - 03.2020
Executive Assistant
One Stop Tax & Multiservices
01.2015 - 06.2017
Customer Service Coordinator
Asendia USA
11.2009 - 01.2015
Staffing Manager / Client Relations
ROBERT HALF INTERNATIONAL Accountemps Division
01.2008 - 11.2009
High School Diploma -
Columbus High School
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