Claudia Carballo
Miami,United States
Summary
Proven leader at E, adept in customer service management and cash handling accuracy, I enhanced store performance through meticulous oversight and strategic staff training. By fostering strong customer and vendor relationships, I consistently met sales targets and significantly improved operational efficiency, demonstrating exceptional multitasking and prioritizing skills alongside a commitment to workplace safety.
Overview
2
2
years of professional experience
Work History
Key Holder Y Vendedor Asociado
E
10.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Alarm systems
- Daily Reporting
- Inventory Monitoring
- Safety enforcement
- Task Delegation
- Loss Prevention
- Promotional Campaigns
- Product ordering
- Personnel Scheduling
- Multitasking and Prioritizing
- Retail Operations
- Flexible Work Schedule
- Employee Training
- Inventory and Stocking
Languages
Inglés
Elementary
Español
Full Professional
Timeline
Key Holder Y Vendedor Asociado
E
10.2022 - Current
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