Rocio Melian
Fort Lauderdale,FL
Summary
Results-driven professional with experience in client relations, high-volume communication, and performance-driven environments. Skilled in building relationships, managing client interactions, and tracking performance metrics to drive results. Currently pursuing a bachelor’s degree while strengthening skills in project management, organization, and strategic communication. Highly motivated, adaptable, and eager to grow in sales and business development within a fast-paced industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Credit Counselor
Consolidated Credit Counseling Services Inc.
Fort Lauderdale, FL
07.2024 - Current
- Manage high-volume client interactions while providing personalized financial counseling and support
- Analyze credit reports, financial situations, and budgeting needs to develop tailored financial solutions for clients
- Build and maintain strong client relationships through effective communication, problem-solving, and ongoing follow-up
- Negotiate with creditors to reduce interest rates, waive fees, and establish manageable repayment plans
- Educate clients on debt management, budgeting strategies, and financial literacy to support long-term financial stability
- Track client progress, maintain accurate confidential records, and ensure compliance with financial regulations
- Consistently work in a fast-paced, performance-driven environment requiring strong organization, adaptability, and communication skills
Education
Bachelor of Science - Project Management
Broward College
Fort Lauderdale, FL05.2027
Associate of Science - Information Technology Project Management
Broward College
Fort Lauderdale, FL12.2024
Skills
- Budget Planning
- Client Relationship Management
- Time & Task Management
- Financial Literacy
- High-Volume Communication
- Sales & Business Development
- Performance Tracking & Metrics
- Communication & Negotiation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
CompTIA Project +
Timeline
Credit Counselor
Consolidated Credit Counseling Services Inc.
07.2024 - Current
Bachelor of Science - Project Management
Broward College
Associate of Science - Information Technology Project Management
Broward College