Claudia Carpio
Los Angeles,CA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
13
13
years of professional experience
Work History
Store Manager
Metro by T-Mobile
08.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Frida Mexican Cuisine
Waitressing
02.2018 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
After School Staff
Beyond the Bell, Youth Development Program
04.2012 - 02.2014
- Ensured safety guidelines were adhered to while supervising indoor and outdoor playtime sessions for children 1st through 6th grade.
- Supported academic growth by providing homework assistance and tutoring services to students in need.
- Implemented positive behavior management strategies promoting a respectful atmosphere within the program.
- Managed a clean and organized facility ensuring adequate supplies were available for daily activities.
- Maintained accurate records of student attendance, progress, and activities during after-school hours.
Education
No Degree - Early Childhood Education
Santa Monica College
Santa Monica, CAHigh School Diploma -
Manual Arts High School
Los Angeles, CA06-2009
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- POS Systems
- Goals and performance
- Sales expertise
- Documentation And Reporting
- Relationship building and management
Languages
Spanish
English
Timeline
Frida Mexican Cuisine
Waitressing
02.2018 - 07.2019
Store Manager
Metro by T-Mobile
08.2014 - Current
After School Staff
Beyond the Bell, Youth Development Program
04.2012 - 02.2014
No Degree - Early Childhood Education
Santa Monica College
High School Diploma -
Manual Arts High School
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