Claudia Castellanos Espinosa

Starting in January 2020, at Sextant Stays (now Roami), my professional development accelerated thanks to my initiative and versatility. Initially in Housekeeping, my superiors recognized my potential and offered me growth opportunities in various areas:

• Self-Inspector: I assumed responsibility for supervising and validating the quality of cleanings, ensuring compliance with company standards. This position allowed me to hone my evaluation skills and critical eye.

• Maintenance and Inspector Reporting: I proactively began reporting problems detected in the properties, optimizing communication and efficiency for the Maintenance and Inspector departments. This initiative facilitated repairs and procurement, demonstrating my ability to identify and resolve issues.

• Inspectors Department: I transitioned into this key role, where I was responsible for inventorying and restocking all necessary items at the properties after guest checkout. Here, I will gain in-depth proficiency in managing operational platforms such as Slack, Guesty, and Link, which are essential for coordination and follow-up. Additionally, I developed practical technical skills in light maintenance, including changing batteries in smart locks (Yale), replacing electrical outlets, using drills, and installing panels, laying the foundation for my maintenance knowledge.

• Logistics Department: I transitioned to managing the supply chain and inventory. I was responsible for purchasing missing items for the properties and maintaining close control of inventory in the warehouse (WH). This role allowed me to develop a strategic vision for resource management and cost optimization.

• Property Onboarding and Offboarding: I was actively involved in the furnishing and decoration process of new properties acquired by the company, as well as in preparing existing properties for their relaunch. This included painting, organizing OS&E (Operating Supplies & Equipment) items in containers, and ensuring each property was ready for delivery to guests, highlighting my ability to coordinate projects from start to finish.

• Operations Department (Current):
Currently, in this role, I integrate and apply all the skills and knowledge acquired in my previous positions. I coordinate multiple facets of property management, from preparation and maintenance to provisioning and logistics, ensuring the smooth and efficient operation of all units.

I began my career in the housekeeping department at the W Hotel (September 2015–January 2020), where I gained a solid foundation in high-end hotel cleanliness and presentation standards. This initial experience allowed me to develop a keen attention to detail and a strong work ethic, allowing me to progress rapidly in subsequent roles.