Claudia Castillo
Brownsville
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Developed leadership skills and managing multi priorities. Work well in a team environment and develop cohesiveness among team members.
Overview
2025
2025
years of professional experience
Work History
Reunification Specialist
The Providencia Group
09.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Bilingual Customer Service Representative
Task U
- Tracked unresolved complaints and followed up to complete resolutions
- Resolved customer complaints and issues promptly and professionally
- Reviewed customer accounts to ensure accuracy of information and services provided
- Conducted outbound calls to follow-up on customer inquiries or issues
- Documented all customer interactions in appropriate database system
Agency Manager
Pronto Insurance
- Provide information to customers related to current auto insurance requirements
- Open insurance policies and explain the different types of coverages and services Pronto provides
- Collect monthly payments
- Perform opening and closing duties in accordance to the store regulations
- Create and balance end of day deposit
- Operate proficiently the telephone with multiple lines, copy/fax/scanning machine, and computer
- Create employee schedules
- Managed agency spending account
Bilingual Customer Service Representative
MediCare
- Took on over 100 monthly calls successfully in order to help customers
- Increased customer satisfaction by setting up their health insurance for the 2017 year
- Provide comprehensive information about the substantive benefits and features of a plan, such as deductibles, coinsurance and copayments; coverage limitations or exclusions
- Help the consumer find plans that may offer cost-sharing reductions or other federal financial assistance
- Reduced people's misconceptions of how the Affordable Care Act works and how it helps them
Bilingual Customer Service Representative
Exclusive Wireless
- Increased sales by successfully offering customers new deals we had
- Helped customers who did not speak English well
- Coordinated with store manager to introduce new cell phones and increase sales
Administrative Assistant
Wiggle Pigs
- Supervised 4-5 employees daily and created end of the day reports
- Increased restaurant sales by creating marketing techniques and introduce new promotions
- Created and managed the inventory and shopping lists
- Maintained the main office organized by completing daily clerical duties
Toddler Room Caregiver
Toddler Room Care
- Creating and implementing age-appropriate activities and daily routines for toddlers
- Providing a safe and nurturing environment for children in the toddler room
- Supervising and monitoring children in the toddler room at all times
- Assisting with toilet training and diaper changes
- Feeding and serving meals to toddlers
- Communicating regularly with parents about their child's progress and behavior
- Keeping the toddler room clean and organized
- Following health and safety guidelines and protocols at all times
Education
Bachelor of Science - Criminal Justice
UTRGV
Brownsille, Texas12.2022
Paralegal Diploma -
Lakewood College
Beaufort, GeorgiaSkills
- Interpersonal Skills
- Multitasking and Organization
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Multi-line telephone system
- Flexible Schedule
- Time management
- Excellent customer service skills
- Bilingual
- Problem-solving
Timeline
Reunification Specialist
The Providencia Group
09.2024 - Current
Paralegal Diploma -
Lakewood College
Bilingual Customer Service Representative
Task U
Agency Manager
Pronto Insurance
Bilingual Customer Service Representative
MediCare
Bilingual Customer Service Representative
Exclusive Wireless
Administrative Assistant
Wiggle Pigs
Toddler Room Caregiver
Toddler Room Care
Bachelor of Science - Criminal Justice
UTRGV
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