Claudia Castro
Summary
Dedicated Medical Assistant focused on exemplary Customer Service with a broad range of health care skills across age groups and specialties. Exemplary independent judgment. Excellent patient interactions and critical thinking abilities. Demonstrates effective communication and collaboration within teams to deliver safe patient-centered care. Consistently empathetic, actively listens and quickly establishes the rapport to deliver excellent care.
Overview
14
14
years of professional experience
Work History
Medical Assistant
BAYADA Assistive Care - State Programs
01.2018 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Phlebotomist
Rampim Medical Care Of The Bronx
02.2013 - 12.2017
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Administrative Assistant
Rampin Medical Care Of New York
03.2010 - 01.2013
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Certificate - Medical Assisting
The New York School For Medical And Dental Assistants
Long Island City, NYCertificate - Phlebotomy
The New York School For Medical And Dental Assistants
Long Island City, NYSkills
- HIPAA Compliance
- Medical Terminology
- Complaint resolution
- Data Entry
- Escalation management
- Care Coordination
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Active Listening
- Customer Service
- Customer Relations
- Customer Education
- Conflict Resolution
Languages
span
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
BAYADA Assistive Care - State Programs
01.2018 - Current
Phlebotomist
Rampim Medical Care Of The Bronx
02.2013 - 12.2017
Administrative Assistant
Rampin Medical Care Of New York
03.2010 - 01.2013
Certificate - Medical Assisting
The New York School For Medical And Dental Assistants
Certificate - Phlebotomy
The New York School For Medical And Dental Assistants
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