Claudia Castro
Compton,CA
Summary
Pursued a strategic role to leverage training and skills for organizational advancement.
Overview
13
13
years of professional experience
Work History
Swing shift
Swissport cargo
08.2013 - Current
- Assisted customers by greeting them and addressing inquiries. Provided support to enhance customer satisfaction. Facilitated a welcoming environment for all visitors.
- Ensured prompt, accurate, and high-quality customer service delivery.
- Oversaw cargo check-in processes for domestic and international shipments.
- Assisted in delivering cargo to customers for domestic and international shipments. Scanned all necessary documents for accuracy and compliance. Supported logistics operations to ensure timely service.
- Executed flight preparation and dispatch operations for domestic and international flights.
- Oversaw CDAP report generation, ensuring accurate scanning and resolution of system queues.
- Facilitated customer communication by managing email correspondence to address inquiries and needs.
- Supervisor (promoted March 2024)
- Assisted in export and import operations to support team objectives. Monitored performance to help maintain operational efficiency.
Education
HS Diploma - undefined
Hollywood High School
06.1994
Skills
- Bilingual
- Ms word/Excel
- Filing
- Customer service
- Exports and imports
- Cdap report, ITS
- Cargo planner
- CSI agent
Summary of Qualification
- Strong motivation and dedication to a job well done
- Flexible- willing to take a variety of tasks
- Goal oriented
- Good organization skills
- Neat, efficient and thorough
Timeline
Swing shift
Swissport cargo
08.2013 - Current
HS Diploma - undefined
Hollywood High School