CLAUDIA CEBALLOS
SAN ANTONIO
Summary
Offering solid understanding of accounting principles and readiness to learn and grow in professional setting. Delivers foundation in financial analysis and software proficiency, including Excel and QuickBooks. Ready to use and develop analytical and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Office Manager
ALPA INSURANCE
06.2025 - Current
- Implemented strategies to improve client retention through personalized follow-ups.
- Led training sessions on regulatory compliance and industry standards for team members.
- Analyzed market trends to identify opportunities for product improvement and innovation.
HR Manager
Federal International
01.2025 - 06.2025
- Developed and implemented comprehensive employee engagement programs to enhance workplace culture.
- Streamlined recruitment processes using applicant tracking systems to improve candidate experience.
- Led performance management initiatives, aligning individual goals with organizational objectives.
- Facilitated training sessions on HR policies and compliance to ensure staff adherence.
- Conducted regular audits of HR processes to identify areas for improvement and efficiency gains.
- Analyzed employee feedback data to drive actionable insights for organizational development strategies.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Office Manager
Safe Road Insurance Agency
01.2016 - 01.2025
- Managed daily operations at Safe Road Insurance Agency, ensuring streamlined workflow and increased efficiency.
- Supervised administrative staff, fostering a collaborative team environment and enhancing productivity.
- Implemented office policies and procedures, improving compliance and operational standards.
- Coordinated scheduling and communication for meetings, optimizing time management across departments.
- Oversaw budget management and expense tracking, contributing to financial stability.
Loan CSR-Supervisor
Lone Star Title Loans
01.2016 - 07.2017
- Assisted clients in understanding loan products and terms, ensuring clarity throughout the process.
- Processed loan applications efficiently, maintaining accuracy and attention to detail.
- Conducted follow-up communications with clients to gather necessary documentation.
- Collaborated with team members to optimize service delivery and resolve client inquiries.
- Monitored loan statuses, providing timely updates to clients and ensuring compliance with company policies.
HR Management
IBC Bank
08.2012 - 01.2016
- Responsible to train new hires about the overdraft protection.
- New hires extensive training within 30 days before being send to branch.
- I started as a personal banker before being promoted meaning, I had sales goals, one on one customer interaction, policy opening and customer retention.
Education
Associate - Business Administration
Del Mar College
Skills
- Ability to Work Under Pressure - Expert
- Effective Time Management - Expert
- Microsoft Office - Expert
- Ability to Multitask - Expert
- Computer Skills - Expert
- Fast Learner - Expert
- Customer Service - Expert
- Flexibility and Adaptability - Expert
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Conflict management
Timeline
Office Manager
ALPA INSURANCE
06.2025 - Current
HR Manager
Federal International
01.2025 - 06.2025
Office Manager
Safe Road Insurance Agency
01.2016 - 01.2025
Loan CSR-Supervisor
Lone Star Title Loans
01.2016 - 07.2017
HR Management
IBC Bank
08.2012 - 01.2016
Associate - Business Administration
Del Mar College
COURSES
- Limited lines license
- First aid/CPR certified
SKILLS
QUICKBOOKS
PAYCOM
ADP
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