CLAUDIA CELAYA
Mesquite,TX
Summary
Highly organized Dispatch Coordinator with relevant experience in logistics management and freight coordination. Strong ability to manage complex schedules, route planning, and customer service inquiries. Notable skills include problem-solving, collaboration, multitasking, and adaptability. Made significant impact by streamlining processes, improving efficiency in previous roles.
Overview
10
10
years of professional experience
Work History
Distributor
UPS
Dallas, TX
07.2023 - Current
- Monitored inventory levels, optimizing stock management for efficiency.
- Coordinated timely deliveries, ensuring adherence to routes and schedules.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Dispatcher (Hybrid)
W.W. Rowland Trucking
Dallas, TX
04.2022 - 06.2023
- Monitored vehicle locations using GPS tracking systems to enhance real-time decision-making.
- Planned, organized and managed work of drivers and staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of 15+ drivers/truck trailers
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Coordinated truck schedules to ensure timely deliveries and efficient routes.
- Utilized dispatch software to track shipments and manage logistics operations effectively.
- Completed daily logs for management review
CSR (Remote)
CSC Service Works
09.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Service Coordinator/Dispatcher (Hybrid)
PCFSS LLC
01.2017 - 10.2019
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher/CSR
Dallas 311
06.2015 - 06.2017
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Directed dispatching, routing and tracking of 25+ fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted over 25+ routes based on daily needs, available workers, traffic hazards and weather conditions.
- Received new orders, prepared documentation and assigned personnel.
Education
High School Diploma -
Forney High School
Forney, TXSkills
- Superior Customer Service
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Multi-Line Phone Systems
- Message and Work Order Transfer
- Work Order Preparations
- Critical Thinking
- Dispatch Software Proficiency
Timeline
Distributor
UPS
07.2023 - Current
Dispatcher (Hybrid)
W.W. Rowland Trucking
04.2022 - 06.2023
CSR (Remote)
CSC Service Works
09.2019 - 01.2021
Service Coordinator/Dispatcher (Hybrid)
PCFSS LLC
01.2017 - 10.2019
Dispatcher/CSR
Dallas 311
06.2015 - 06.2017
High School Diploma -
Forney High School
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