Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Claudia Centeno

National City,CA

Summary

Resourceful Lead Scheduling Coordinator with a knack for optimizing productivity and efficiency in task completion. Specialized skills include advanced scheduling software proficiency, conflict resolution abilities, and effective team leadership. Excel at communication, time management, and strategic planning to enhance operational flow and team collaboration.

Overview

8
8
years of professional experience

Work History

Lead- Scheduling Coordinator

Coas Care
San Diego, CA
02.2019 - 07.2024
  • Managed change requests pertaining to schedule changes and communicated updates accordingly.
  • Documented all processes related to scheduling activities.
  • Prepared reports detailing current status of all assigned tasks and projects.
  • Provided training sessions on project management software and other related topics.
  • Managed schedule of a teams of 4 personnel to keep shifts properly staffed.
  • Answered calls from clients and caregivers throughout the day.
  • On Call when needed. Making sure that shifts were staffed and calls answered.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

CNA

Coast Care Partners
San Diego, CA
02.2016 - 02.2019
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Documented patient care services by charting in designated areas.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Education

GED -

National City Adult School
National City, CA
04-2000

Skills

  • Scheduling expertise
  • Workflow Optimization
  • Deadline Management
  • Customer engagement and support
  • Problem-Solving
  • Interpersonal Relationships
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Documentation And Reporting
  • Documentation skills
  • Effective Multitasking
  • Attention to Detail
  • Performance Reviews
  • Telephone Etiquette

Accomplishments

  • As CNA I was Employee of the month.
  • From Scheduling Coordinator I was promoted to Lead Scheduler

Languages

Spanish
Professional

References

References available upon request.

Timeline

Lead- Scheduling Coordinator

Coas Care
02.2019 - 07.2024

CNA

Coast Care Partners
02.2016 - 02.2019

GED -

National City Adult School

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Claudia Centeno