Claudia Cerra Lamere
Killeen,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Seton Medical Center
Killeen, TX
01.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Leasing Consultant
Colonial Property Group
Killeen Tx, TX
03.2023 - 11.2023
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Developed and maintained relationships with customers to ensure repeat business.
Education
Bachelor of Arts - Graphic Design
ISDI
Habana, Cuba06-2021
Skills
- Complaint resolution
- Consultative Sales
- Inbound and Outbound Calling
- Appointment Scheduling
- Retail Marketing
- Microsoft Office expertise
- CRM Software
- Call Center Operations
- Retail sales customer service
- Product Promotion
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Seton Medical Center
01.2024 - Current
Leasing Consultant
Colonial Property Group
03.2023 - 11.2023
Bachelor of Arts - Graphic Design
ISDI
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